Tuesday, October 04, 2016

Industry Focused, KM Roundtable Series

Series Kick-off Meeting – October 20, 2016

·         Insurance Services Roundtable – November 10, 2016
·         Healthcare Services Roundtable – January 26, 2017
·         Legal Services Roundtable – February 16, 2017
·         Finance & Banking Services Roundtable – March 16, 2017
·         Education Services Roundtable – April 20, 2017

Series Kick-off Meeting – October 20, 2016
Dr. Anthony J. Rhem discusses current KM issues from his latest book, Knowledge Management in Practice (CRC Press, 362 pages) which examines practical KM applications across multiple industries. Since 1998, Tony has assisted organizations adopt KM strategies and practices—eighteen years’ experience implementing processes appropriate for each and every company within the various industries. KM Chicago will leverage this knowledge in a new series of expert led discussions which focus on one industry at a time. Tony will kick off the series by discussing relevant KM practices that are unique to certain industries. Tony will also highlight KM tools that are found in common among other industries, and explain how the underlying theory remains intact from one profession to another. He will storybook how successful practitioners and consultants have found ways to translate theory into practice for each particular industry.

For each Industry Focus, Roundtable event we will have KM specialists in a specific industry provide their insights on how they resolve industry specific problems by applying KM best practices and solutions. Dr. Rhem will serve as moderator.

When:            October 20, 2016
5:00 PM – Networking
5:30 PM – Roundtable begins
7:00 PM – Conclusion

Where:           McDonnell Boehnen Hulbert & Berghoff LLP
300 South Wacker Drive, Suite 3100
Chicago, IL 60606
Host: Hector Cruz, cruz@mbhb.com, 312-913-2108

Dr. Anthony J. Rhem serves as the President of A.J. Rhem & Associates, Inc., a knowledge management consulting, training and research firm in Chicago. Dr. Rhem is an Information Systems professional with over thirty years of experience. As a Knowledge Management consultant he serves as adviser, strategist, information architect, and governance strategist in multiple industries including insurance, healthcare, legal, finance, and education. Recently a Professor and Director of Research at the Knowledge Systems Institute (KSI), he is now the Chairperson of the Board for KSI. Anthony is the author of many books and numerous articles including UML for Developing Knowledge Management Systems (CRC Press, 2005), and co-authored Knowledge Management in Law Firms: Expertise in Action (GLB, 2016).

Dr. Rhem was educated at Purdue University (BS and NCAA Final 4 champion), DePaul University (MS), and Walden University (PhD). He is actively involved in national and international committees to strengthen KM education and awareness.

RSVP Online on Eventbrite

Sunday, June 05, 2016

The ARMA / SLA 2016 Summer Social

Network, socialize and collaborate!

Wednesday, July 13, 2016 at 5:30 PM

KM Chicago is invited to join ARMA Chicago and SLA Illinois for a networking event with opportunities to mingle with colleagues across KM related professions including records management, information governance, information science, knowledge management, and archiving.
Register for this event on
 Survey Monkey Today!

Expand your professional network, socialize with colleagues, and explore potential partnerships!

We hope to see you there!
Event Poster

Location: Grant Thornton, 171 N. Clark Street, Chicago
Free of charge event. RSVP here at your earliest opportunity

Friday, March 18, 2016

Learning with the system

Join KM Chicago on April 20, 2016!

Learning with the system: building blocks for successful knowledge management programs

Kate Elgayeva, Presenter

In today's era of volatility, uncertainty, complexity and ambiguity, organizations must be adaptable in the face of constant change (Harvard Business Review). Doing so requires that organizations engage in a continual process of learning and intra-organizational knowledge exchange and yet some critical ingredients of a recipe for effective knowledge management programs are often overlooked. How can knowledge management leaders in today's ever-changing organizations facilitate conditions for learning and optimize the organization's competitive advantage? This workshop will focus on identifying the essential building blocks of creating knowledge management programs that can optimize organizational change readiness, learning and innovation, and increase the organization's overall performance and effectiveness. Outcomes of this workshop for participants will include: 

  • Understanding individual and organizational learning from a systems perspective;
  • Connecting systemic learning with knowledge management practices; 
  • Identifying foundational components that contribute to successful knowledge management programs; and
  • Correlating the systems perspective with key organizational outcomes.


Kate is currently an Adjunct Professor of Management at the University of Illinois in Chicago, teaching undergraduate and MBA courses in management and organizational behavior. She received her PhD in Organizational Leadership from The Chicago School of Professional Psychology, where she also teaches courses in the MA in Industrial and Organizational Psychology program. Kate's dissertation research focused on knowledge management processes, and examined the nature of tacit knowledge exchange as well as the formative role of the organizational leadership in knowledge management programs. Kate is currently a board member of the Academy of Management's Organization Development and Change division, a board member of ARMA Chicago, and has been a board member of KM Chicago since 2014.


Wednesday, April 20, 2016
5:00 PM - 5:30PM Networking
5:30PM - 6:30PM Workshop

McDonnell Boehnen Hulbert & Berghoff LLP
300 South Wacker Drive, Suite 3100, Chicago
(One-half block from Union Station)

6:30PM After Action Review (No Host Refreshments)

Tuesday, March 01, 2016

Knowledge Management and Information Governance

Join KM Chicago and ARMA Chicago on March 8th!

Knowledge Management and Information Governance: Incorporating IG and KM in Organizational Learning Programs and Implementations

Valeria L. Hunter, Principal Consultant

Learning organizations with continuous improvement programs utilize networks, communities of practice, discussion forums, and lessons learned systems to implement best practices for performance improvement. Incorporating governance in the workflow of these systems and processes can be a challenge, and getting it right adds complexity and credibility that can make or break your knowledge management program. Valeria Hunter will share her experience of actual implementation during her nearly ten years in Knowledge Management and Organizational Learning at one of the a global energy corporation and discuss the benefits, challenges and methods to incorporate information governance principles.

East Bank Club
500 N Kingsbury St, Chicago, IL 60654

10AM - Registration
10:30AM - Presentation
12-1PM- Lunch and Networking

Cost: $35 for ARMA members / $45 for ARMA non-members

*note a dial-in option is also available ($10 for members and $20 for non-members)

Details at Chicago ARMA Events
RSVP: armaadmin@armachicago.org

Monday, August 17, 2015

KM Practices within Learning Organizations

In a learning organization, leaders are designers, stewards, and teachers. 
They are responsible for building organizations where people continually expand their capabilities to understand complexity, clarify vision, and improve shared mental models – 
that is, they are responsible for learning.
 - Peter Senge

KM Chicago & Chicagoland HDI Present

Knowledge Management Best Practices
within Service Orientated Learning Organizations

Thursday, September 17, 2015
11:30 AM – 3:00 PM (lunch included)

McDonnell Boehnen Hulbert & Berghoff LLP
300 South Wacker Drive, Suite 3100, Chicago
(One-half block from Union Station)

Knowledge management is an absolute requirement to improve outcomes and enable an organization to make better decisions faster. It fosters service expansion, and service personalization, yet often it is considered optional, and either skipped-over or done poorly. Knowledge management is more than just the creation of a knowledge base and the use of a KM tool—it’s a critical inline process for capturing and leveraging essential assets of an organization. This workshop will discuss the challenges of implementing knowledge management in a service oriented, and how you can successfully get others to support this initiative. You will also learn how BP, number six on the Fortune Global 500 list, exercises KM processes worldwide to generate competitive advantages, and yield enormous profits while improving outcomes and efficiencies. 

 Key Takeaways:

  • Learn how to capture knowledge in the context of the customer
  • Learn about the principles of a Learning Organization
  • Learn about KM Practices in use at BP to create and retain knowledge
    “Unleashing the Power of Learning: An Interview with British Petroleum’s John Browne,” Harvard Business Review 

Valeria Hunter will present "Learning Organizations in Practice" -LinkedIn 
Learning organizations with continuous improvement programs utilize networks and communities of practice to implement best practices for performance improvement. What does that even mean? Does it work and what’s the value? Beyond a bunch of buzzwords, Valeria Hunter will separate the wheat from the chaff based on actual implementation in her nearly ten years in Organizational Learning at one of the global integrated oil majors as well as her interpretation of case studies from other industries.

Rick Joslin will present “KM Best Practices within Service Management“ -LinkedIn
Through this workshop, you’ll gain a practical understanding of how to integrate the capture, structure, and re-use of knowledge into the incident management process so as to improve service effectiveness and efficiency. 

About the Speakers:

Valeria Hunter has recently retired from her role at BP plc as the lead of Organizational Learning for Downstream Projects where she devised an organizational learning strategy and implemented various knowledge management processes, systems and tools for her internal international refining, petrochemical, pipeline, lubricants and other downstream clients. Valeria spent a total of seventeen years at BP in a variety of businesses and roles that also include project management in alternative energy, business development in oil pipeline transportation, and project portfolio management. Prior to joining BP, Valeria worked in the energy industry as a Senior Research Engineer at the Pacific Northwest National Laboratory (PNNL), operated by Battelle Memorial Institute in Richland, Washington. During her time at PNNL Valeria collaborated on and is co-author of a book chapter, several papers and presentations on various aspects of the clean-up of radioactive wastes at the Hanford site in Washington State.

Rick Joslin is the Executive Director of Certification & Training for HDI. He is a certified Knowledge-Centered Support (KCS) instructor and has guided organizations through the implementation of KCS. Formerly, Rick was the VP of Customer Care, VP of RightAnswers.com, and VP of Knowledge Engineering for Service Ware. Rick is the author of the HDI Focus Book on Knowledge Management, the Knowledge Management Maturity Model, and the Knowledge Management chapter in the HDI Service and Support Handbook.