Friday, March 18, 2016

Learning with the system

Join KM Chicago on April 20, 2016!

Learning with the system: building blocks for successful knowledge management programs

Kate Elgayeva, Presenter

In today's era of volatility, uncertainty, complexity and ambiguity, organizations must be adaptable in the face of constant change (Harvard Business Review). Doing so requires that organizations engage in a continual process of learning and intra-organizational knowledge exchange and yet some critical ingredients of a recipe for effective knowledge management programs are often overlooked. How can knowledge management leaders in today's ever-changing organizations facilitate conditions for learning and optimize the organization's competitive advantage? This workshop will focus on identifying the essential building blocks of creating knowledge management programs that can optimize organizational change readiness, learning and innovation, and increase the organization's overall performance and effectiveness. Outcomes of this workshop for participants will include: 

  • Understanding individual and organizational learning from a systems perspective;
  • Connecting systemic learning with knowledge management practices; 
  • Identifying foundational components that contribute to successful knowledge management programs; and
  • Correlating the systems perspective with key organizational outcomes.

PRESENTER BIOGRAPHY

Kate is currently an Adjunct Professor of Management at the University of Illinois in Chicago, teaching undergraduate and MBA courses in management and organizational behavior. She received her PhD in Organizational Leadership from The Chicago School of Professional Psychology, where she also teaches courses in the MA in Industrial and Organizational Psychology program. Kate's dissertation research focused on knowledge management processes, and examined the nature of tacit knowledge exchange as well as the formative role of the organizational leadership in knowledge management programs. Kate is currently a board member of the Academy of Management's Organization Development and Change division, a board member of ARMA Chicago, and has been a board member of KM Chicago since 2014.

Logistics

Wednesday, April 20, 2016
5:00 PM - 5:30PM Networking
5:30PM - 6:30PM Workshop

McDonnell Boehnen Hulbert & Berghoff LLP
300 South Wacker Drive, Suite 3100, Chicago
(One-half block from Union Station)

6:30PM After Action Review (No Host Refreshments)

Tuesday, March 01, 2016

Knowledge Management and Information Governance

Join KM Chicago and ARMA Chicago on March 8th!

Knowledge Management and Information Governance: Incorporating IG and KM in Organizational Learning Programs and Implementations

Valeria L. Hunter, Principal Consultant

Learning organizations with continuous improvement programs utilize networks, communities of practice, discussion forums, and lessons learned systems to implement best practices for performance improvement. Incorporating governance in the workflow of these systems and processes can be a challenge, and getting it right adds complexity and credibility that can make or break your knowledge management program. Valeria Hunter will share her experience of actual implementation during her nearly ten years in Knowledge Management and Organizational Learning at one of the a global energy corporation and discuss the benefits, challenges and methods to incorporate information governance principles.

Location:
East Bank Club
500 N Kingsbury St, Chicago, IL 60654

10AM - Registration
10:30AM - Presentation
12-1PM- Lunch and Networking

Cost: $35 for ARMA members / $45 for ARMA non-members

*note a dial-in option is also available ($10 for members and $20 for non-members)

Details at Chicago ARMA Events
RSVP: armaadmin@armachicago.org

Monday, August 17, 2015

KM Practices within Learning Organizations

In a learning organization, leaders are designers, stewards, and teachers. 
They are responsible for building organizations where people continually expand their capabilities to understand complexity, clarify vision, and improve shared mental models – 
that is, they are responsible for learning.
 - Peter Senge

KM Chicago & Chicagoland HDI Present

Knowledge Management Best Practices
within Service Orientated Learning Organizations

Thursday, September 17, 2015
11:30 AM – 3:00 PM (lunch included)

McDonnell Boehnen Hulbert & Berghoff LLP
300 South Wacker Drive, Suite 3100, Chicago
(One-half block from Union Station)

  
Knowledge management is an absolute requirement to improve outcomes and enable an organization to make better decisions faster. It fosters service expansion, and service personalization, yet often it is considered optional, and either skipped-over or done poorly. Knowledge management is more than just the creation of a knowledge base and the use of a KM tool—it’s a critical inline process for capturing and leveraging essential assets of an organization. This workshop will discuss the challenges of implementing knowledge management in a service oriented, and how you can successfully get others to support this initiative. You will also learn how BP, number six on the Fortune Global 500 list, exercises KM processes worldwide to generate competitive advantages, and yield enormous profits while improving outcomes and efficiencies. 

 Key Takeaways:

  • Learn how to capture knowledge in the context of the customer
  • Learn about the principles of a Learning Organization
  • Learn about KM Practices in use at BP to create and retain knowledge
    “Unleashing the Power of Learning: An Interview with British Petroleum’s John Browne,” Harvard Business Review 
· 



Valeria Hunter will present "Learning Organizations in Practice" -LinkedIn 
Learning organizations with continuous improvement programs utilize networks and communities of practice to implement best practices for performance improvement. What does that even mean? Does it work and what’s the value? Beyond a bunch of buzzwords, Valeria Hunter will separate the wheat from the chaff based on actual implementation in her nearly ten years in Organizational Learning at one of the global integrated oil majors as well as her interpretation of case studies from other industries.




Rick Joslin will present “KM Best Practices within Service Management“ -LinkedIn
Through this workshop, you’ll gain a practical understanding of how to integrate the capture, structure, and re-use of knowledge into the incident management process so as to improve service effectiveness and efficiency. 


About the Speakers:

Valeria Hunter has recently retired from her role at BP plc as the lead of Organizational Learning for Downstream Projects where she devised an organizational learning strategy and implemented various knowledge management processes, systems and tools for her internal international refining, petrochemical, pipeline, lubricants and other downstream clients. Valeria spent a total of seventeen years at BP in a variety of businesses and roles that also include project management in alternative energy, business development in oil pipeline transportation, and project portfolio management. Prior to joining BP, Valeria worked in the energy industry as a Senior Research Engineer at the Pacific Northwest National Laboratory (PNNL), operated by Battelle Memorial Institute in Richland, Washington. During her time at PNNL Valeria collaborated on and is co-author of a book chapter, several papers and presentations on various aspects of the clean-up of radioactive wastes at the Hanford site in Washington State.

Rick Joslin is the Executive Director of Certification & Training for HDI. He is a certified Knowledge-Centered Support (KCS) instructor and has guided organizations through the implementation of KCS. Formerly, Rick was the VP of Customer Care, VP of RightAnswers.com, and VP of Knowledge Engineering for Service Ware. Rick is the author of the HDI Focus Book on Knowledge Management, the Knowledge Management Maturity Model, and the Knowledge Management chapter in the HDI Service and Support Handbook.











Wednesday, July 22, 2015

Personal KM: Cutting through Complexity—Building Cathedrals

 


David Stern, Library Director

Presents
Personal Knowledge Management
Cutting through Complexity—Building Cathedrals

Thursday, September 3, 2015
5:00 PM to 7:00 PM

McDonnell Boehnen Hulbert & Berghoff LLP
300 South Wacker Drive, Suite 3100
Chicago, Illinois 60606

Register Today



David Stern, Library Director at Saint Xavier University in Chicago, will deliver an introductory-level presentation on key considerations for Personal Knowledge Management (PKM). David will demonstrate processes in multi-media materials capture, organization, and sharing. He will discuss software applications for individual and organizational implementations, with possibilities from simple free software tools that can be used by individuals to catalog research findings to create sophisticated competitive intelligence platforms that require significant organizational resources. His examples will utilize Zotero and Diigo tools, and he will extend these concepts to address some linking across social media tools. He will also mention enterprise considerations such as taxonomies for sharing data using the Microsoft SharePoint Portal Services.

At this meeting you will be introduced to core KM concepts in Personal Knowledge Management including:
  • Rapid capture, organization, and sharing of citations, web resources, text, audio, and video
  • Considerations in the creation of solo PKM catalogs
  • Review desktop applications and web services in Zotero and Diigo, respectively
  • Considerations in enterprise taxonomies and social networks in SharePoint


About the Speaker
David Stern is the Library Director at Saint Xavier University in Chicago. He was Associate Dean for Public Services at the Milner Library of Illinois State University, and before that the founder and principal of Maximize Information, a firm specializing in advanced information discovery techniques, enhancing organizational communication, collaboration and knowledge management, and leading organizational reviews and project management initiatives to find service quality improvements. Prior to this consulting experience, he was the Associate University Librarian for Scholarly Resources at Brown University, the Director of Science Libraries at Yale University and he has also worked as a general librarian, a medical librarian, and a science librarian in centralized and departmental libraries. In addition, he has taught library science graduate courses (University of Illinois and Southern Connecticut State University) and serves as a consultant and advisor to a number of professional societies and commercial publishers and online services. He has degrees in Biological Sciences (University of Connecticut), History & Philosophy of Science (Indiana University), and Library Science (Indiana University). Full online cv.

Contact Information
773-298-3350
RSVP Online on Eventbrite


Monday, July 20, 2015

Summer Socials Continue (AAR)


After Action Refreshments
The Friday afternoon Summer Socials continue for the KM community at South Branch Tavern & Grille. Please join us on Friday July 31, 2015 Updated!  from 4:00 to 7:00 PM. This is an updated date! 

Other Dates Include:

  • August 21, 2015 4:00 PM
  • September 25, 2015 4:00 PM


It's a casual event, so look for us (name tags and signage) hanging around the fireplace, or corner of the patio bar. Everyone is invited--KM Chicago members, friends, consultants, and vendors; anyone who believes in knowledge management. Come out on Friday to dissect KM, Systems Thinking, SNA, SECI, BA, and Organizational Learning! 

South Branch Tavern & Grille is located at 100 S. Wacker Dr., Chicago, IL 60606 which is situated within two blocks of Union Station and Ogilvie. Before you leave for home, come by to say hello.