Monday, August 17, 2015

KM Practices within Learning Organizations

In a learning organization, leaders are designers, stewards, and teachers. 
They are responsible for building organizations where people continually expand their capabilities to understand complexity, clarify vision, and improve shared mental models – 
that is, they are responsible for learning.
 - Peter Senge

KM Chicago & Chicagoland HDI Present

Knowledge Management Best Practices
within Service Orientated Learning Organizations

Thursday, September 17, 2015
11:30 AM – 3:00 PM (lunch included)

McDonnell Boehnen Hulbert & Berghoff LLP
300 South Wacker Drive, Suite 3100, Chicago
(One-half block from Union Station)

Knowledge management is an absolute requirement to improve outcomes and enable an organization to make better decisions faster. It fosters service expansion, and service personalization, yet often it is considered optional, and either skipped-over or done poorly. Knowledge management is more than just the creation of a knowledge base and the use of a KM tool—it’s a critical inline process for capturing and leveraging essential assets of an organization. This workshop will discuss the challenges of implementing knowledge management in a service oriented, and how you can successfully get others to support this initiative. You will also learn how BP, number six on the Fortune Global 500 list, exercises KM processes worldwide to generate competitive advantages, and yield enormous profits while improving outcomes and efficiencies. 

 Key Takeaways:

  • Learn how to capture knowledge in the context of the customer
  • Learn about the principles of a Learning Organization
  • Learn about KM Practices in use at BP to create and retain knowledge
    “Unleashing the Power of Learning: An Interview with British Petroleum’s John Browne,” Harvard Business Review 

Valeria Hunter will present "Learning Organizations in Practice" -LinkedIn 
Learning organizations with continuous improvement programs utilize networks and communities of practice to implement best practices for performance improvement. What does that even mean? Does it work and what’s the value? Beyond a bunch of buzzwords, Valeria Hunter will separate the wheat from the chaff based on actual implementation in her nearly ten years in Organizational Learning at one of the global integrated oil majors as well as her interpretation of case studies from other industries.

Rick Joslin will present “KM Best Practices within Service Management“ -LinkedIn
Through this workshop, you’ll gain a practical understanding of how to integrate the capture, structure, and re-use of knowledge into the incident management process so as to improve service effectiveness and efficiency. 

About the Speakers:

Valeria Hunter has recently retired from her role at BP plc as the lead of Organizational Learning for Downstream Projects where she devised an organizational learning strategy and implemented various knowledge management processes, systems and tools for her internal international refining, petrochemical, pipeline, lubricants and other downstream clients. Valeria spent a total of seventeen years at BP in a variety of businesses and roles that also include project management in alternative energy, business development in oil pipeline transportation, and project portfolio management. Prior to joining BP, Valeria worked in the energy industry as a Senior Research Engineer at the Pacific Northwest National Laboratory (PNNL), operated by Battelle Memorial Institute in Richland, Washington. During her time at PNNL Valeria collaborated on and is co-author of a book chapter, several papers and presentations on various aspects of the clean-up of radioactive wastes at the Hanford site in Washington State.

Rick Joslin is the Executive Director of Certification & Training for HDI. He is a certified Knowledge-Centered Support (KCS) instructor and has guided organizations through the implementation of KCS. Formerly, Rick was the VP of Customer Care, VP of, and VP of Knowledge Engineering for Service Ware. Rick is the author of the HDI Focus Book on Knowledge Management, the Knowledge Management Maturity Model, and the Knowledge Management chapter in the HDI Service and Support Handbook.

Wednesday, July 22, 2015

Personal KM: Cutting through Complexity—Building Cathedrals


David Stern, Library Director

Personal Knowledge Management
Cutting through Complexity—Building Cathedrals

Thursday, September 3, 2015
5:00 PM to 7:00 PM

McDonnell Boehnen Hulbert & Berghoff LLP
300 South Wacker Drive, Suite 3100
Chicago, Illinois 60606

Register Today

David Stern, Library Director at Saint Xavier University in Chicago, will deliver an introductory-level presentation on key considerations for Personal Knowledge Management (PKM). David will demonstrate processes in multi-media materials capture, organization, and sharing. He will discuss software applications for individual and organizational implementations, with possibilities from simple free software tools that can be used by individuals to catalog research findings to create sophisticated competitive intelligence platforms that require significant organizational resources. His examples will utilize Zotero and Diigo tools, and he will extend these concepts to address some linking across social media tools. He will also mention enterprise considerations such as taxonomies for sharing data using the Microsoft SharePoint Portal Services.

At this meeting you will be introduced to core KM concepts in Personal Knowledge Management including:
  • Rapid capture, organization, and sharing of citations, web resources, text, audio, and video
  • Considerations in the creation of solo PKM catalogs
  • Review desktop applications and web services in Zotero and Diigo, respectively
  • Considerations in enterprise taxonomies and social networks in SharePoint

About the Speaker
David Stern is the Library Director at Saint Xavier University in Chicago. He was Associate Dean for Public Services at the Milner Library of Illinois State University, and before that the founder and principal of Maximize Information, a firm specializing in advanced information discovery techniques, enhancing organizational communication, collaboration and knowledge management, and leading organizational reviews and project management initiatives to find service quality improvements. Prior to this consulting experience, he was the Associate University Librarian for Scholarly Resources at Brown University, the Director of Science Libraries at Yale University and he has also worked as a general librarian, a medical librarian, and a science librarian in centralized and departmental libraries. In addition, he has taught library science graduate courses (University of Illinois and Southern Connecticut State University) and serves as a consultant and advisor to a number of professional societies and commercial publishers and online services. He has degrees in Biological Sciences (University of Connecticut), History & Philosophy of Science (Indiana University), and Library Science (Indiana University). Full online cv.

Contact Information
RSVP Online on Eventbrite

Monday, July 20, 2015

Summer Socials Continue (AAR)

After Action Refreshments
The Friday afternoon Summer Socials continue for the KM community at South Branch Tavern & Grille. Please join us on Friday July 31, 2015 Updated!  from 4:00 to 7:00 PM. This is an updated date! 

Other Dates Include:

  • August 21, 2015 4:00 PM
  • September 25, 2015 4:00 PM

It's a casual event, so look for us (name tags and signage) hanging around the fireplace, or corner of the patio bar. Everyone is invited--KM Chicago members, friends, consultants, and vendors; anyone who believes in knowledge management. Come out on Friday to dissect KM, Systems Thinking, SNA, SECI, BA, and Organizational Learning! 

South Branch Tavern & Grille is located at 100 S. Wacker Dr., Chicago, IL 60606 which is situated within two blocks of Union Station and Ogilvie. Before you leave for home, come by to say hello. 

Wednesday, June 24, 2015

Becoming Knowledge Aware Enterprise Wide

Meet Paula Long and Dr. Anthony J. Rhem
Wine  |  Hors D’Oeuvres  |  Thought Leaders  &  You

Join the community of knowledge managers, information architects, and librarians, along with ​Hipskind consultants, ​DataGravity ​executive leadership, and KM Chicago for ​wine, ​hors ​d'oeuvres ​and timely ​discussions on passive capture of corporate ​expertise, and the importance of KM Governance. 

Thursday, July 16, 2015, 5:00 PM to 7:00 PM

Bin 36

Chicago, Illinois 60661
 (312) 995-6560

An inspired wine list… matched with incredible cheese and other well-prepared
New American plates… convivial atmosphere in the contemporary, open space…

Paula Long, CEO and co-founder of DataGravity

“Paula is the CEO and co-founder of DataGravity, a company turning data into information... In 2001 Paula co-founded storage provider EqualLogic, resetting the bar on how customers managed and purchased data storage. EqualLogic was acquired by Dell for $1.4 billion in 2008 and Paula remained at Dell as vice president of storage until 2010.”

Her executive and technical leadership has been extensively recognized, including the New Hampshire High Tech Council Entrepreneur of the Year award, the Ernst & Young 2008 Northeast Regional  "Entrepreneur of the Year" and a national finalist for the same award.”

Dr. Anthony J. Rhem, President of A.J. Rhem & Associates, Inc.
Link to final presentation slides

Author, speaker, professor and consultant, Chicago’s own Dr. Anthony J. Rhem presents research from his new book Knowledge Management in Practice, A Real-World Look at Actual Cases, Techniques and Insights on the Practice of Knowledge Management. Dr. Rhem will narrow his discussion on the imminent concern for KM Governance in the workplace.

Dr. Rhem was educated at Purdue University (BS and NCAA Final 4 champion), DePaul University (MS), and Walden University (PhD). He is actively involved in national and international committees to strengthen KM education and awareness. He consults for financial, insurance, retail, telecommunications, and military organizations. (LinkedIn)

Thursday, June 18, 2015

Networking, Socializing and Collaborating

ARMA Chicago | Society of American Archivists | KM Chicago

Joint Event to Foster Opportunities to Connect

Wednesday, July 15, 2015 at 6:00 PM

626 N State St, Chicago
Italian | River North

Join ARMA Chicago, Society of American Archivists and Knowledge Management Chicago for a free
networking event. This joint event is a great opportunity to connect with colleagues across professions of records management, information governance, archives, and knowledge management.

ZAGAT rated: "The more people in your party to share dishes, the better" at this "hip", "always crowded" River North Italian where "authentic", "way-above-average" "big and little bites" (including "wonderful house-cured meats"), "many wine options" by the carafe and "genuinely good" service "completely outweigh" the "astounding noise"; the "rustic" bi-level environs can get "tight", but prices are "so reasonable you can go back the next night" – and many do.