Monday, November 24, 2008

December 9th KM Chicago Meeting Announcement:

Join us on December 9th for our annual KM Chicago holiday meeting.
Wine Expressions' Randy Russell will host an event at our meeting,
scheduled from 5:30-7 PM at the Dow Jones location downtown only (Dow
Jones, One South Wacker Drive, 22nd floor (corner of Wacker and

As he have done in the past, Randy will present 6-7 wines and an
associated food paired with each wine. He will give a brief
description of the grape, region, producer and why we paired it with
the particular food. There will be a combination of white and red
wines. He will answer questions about the wines and try to address
any other wine questions that arise. Additionally we would like to
enlist your ideas for topics for next year's meetings. To encourage
your ideas, we'll set up topic areas so that we can gather your ideas
and also to encourage informal sharing and conversations re: what's
on everyone's plates these days.

The cost for the event will be $20, same as last year. We would like
your RSVPs by Friday, 5 December so we can plan for the food.
Collection will be on the night, cash or checks payable to Wine

Please respond to our poll by the 5th to let us know if you can

Note: To access the poll you will need to be a KM Chicago Yahoo group member. If you aren't a member of our KM Chicago Yahoo group request membership here:

Saturday, November 08, 2008

November 11th KM Chicago Meeting Announcement: Social Computing in the Enterprise

Tuesday, November 11; 5:30pm

Note: Changes to web conferencing
1. Go to the URL -
2. Click 'Join a Meeting' button in the top right corner of the page
3. Enter the Conference ID # 024064
4. Enter your name and email address5. Click the 'Log In' button


Apologies for the late notice, but we hope you can still join us to hear IBM’s Bill Learned present how IBM uses social computing (i.e., profiles and social networks, blogs, wikis, tag clouds, etc.) within their enterprise, and the value they derive from using those tools. IBM’s implementations of Web 2.0 technologies, including Lotus Mashups and Lotus Connections has been in the KM news a lot this past year. It should be interesting to get a perspective on what they are doing and how these implementations are going directly from the source.

Bill Learned, IBM - Lotus Collaboration Sales Leader for Central Region, started with IBM in 1997 as the Senior Lotus Systems Consultant for General Motors, DaimlerChrylser and Delphi Automotive and held global responsibility for the IBM/Lotus technical relationship with those IBM customers. Starting July of 2000 Bill joined the Lotus World Wide Technology Advocate Group and delivered strategic briefings, seminars and enablement sessions for IBM customers. Bill joined the World Wide WebSphere Portal Sales Team in 2002 and provided portal sales leadership in Europe and the Middle East. From 2003 through mid 2006 Bill managed the Technical Sales team for Portal and Workplace in the United States, Central Region - North. Bill led a team of seven technical sales specialists responsible for the selling of, and customer success with, WebSphere Portal and Lotus collaboration software solutions. Last year Bill managed a team of sales and technical professionals across all IBM Software Brands charged with opening new markets and accounts for IBM. Currently Bill is the Lotus Collaboration Sales Leader for IBMs Central North Business Unit. Bill holds a BA from Michigan State University and MBA from the University of Detroit.

Friday, August 29, 2008

September 9 Meeting Notice

In August we heard from Yuval Tarsi concerning the Web 2.0 capabilities and how the company he helped found, Worklite, plays in that space. In September we will get another perspective on Web 2.0 from Chuck Pendell from Connectbeam. Chuck writes “Enterprise users of Web 2.0 technologies are creating new information silos of valuable user generated content which cannot be widely accessed. Connectbeam Spotlight enables the capture and management of this content into a single repository, making it easy to share across the entire organization. As a result, employees gain immediate access to knowledge and expertise which previously they never even knew existed.” Chuck will discuss the issues, demonstrate his product and engage the group in questions and answers.

Chuck Pendell is Vice President of Sales for Connectbeam. Chuck brings more than two decades of high tech sales and management experience to Connectbeam. Most recently, he was VP of Sales for Active Decisions; a consumer product guided selling technology. Active Technologies was acquired by Knova. His career includes sales and management positions with Burroughs/Unisys, Saros/Filenet, Action Technologies, Movaris, and Selectica (NASDAQ: SLTC), where he built the worldwide sales and field support team from three members to over 100, resulting in the highly successful Selectica IPO in March of 2000.

A native of the Pacific Northwest, Chuck graduated from Washington State University with a BS in Business Administration.

Wednesday, August 13, 2008

October 7th KM Chicago Meeting -- Knowledge Retention: How to Keep Knowledge from Walking out the Door

In place of our regularly scheduled KM Chicago meeting in October we are co-sponsoring the following event with SLA Illinois. Following is information on this event. We hope you will join us!

Registration is now open for the joint KM program and workshop for SLA Illinois Chapter and KM Chicago on Oct. 7.

Knowledge Retention: How to Keep Knowledge from Walking out the Door
Lunch Meeting with Panel Discussion
Afternoon Workshop
Tuesday, Oct. 7, 2008 – 11:00 a.m. – 5:00 p.m.Union League Club, 65 W. Jackson Blvd , Chicago
“In years gone by the physical plant and equipment were the assets to be guarded. Now, increasingly, our most valuable assets walk out the door at five o'clock every day. Though the workers leave the machines and computers behind when they go home, they take the experience and skill-sets with them. If they don't come back, we're in deep trouble.” From http://goliath. coms2/gi_ 0199-89466/ Real-assets- walk-out- the.html.

How do organizations identify and deal with capturing and retaining knowledge from employees who are retiring or leaving? Join SLA Illinois and KM Chicago members for an exploration of this important issue and how information professionals can play a relevant role within their organizations.

Lunch Panel
Three KM practitioners -- Curtis Conley, Laura Claggett, and Rich Doody -- will discuss their experiences, followed by a question and discussion session. Bring your questions and comments on this topic! For bios, see the full announcement linked below.

Afternoon Workshop facilitated by Kathy Hagen, KM Consultant
In order to meet the challenges of today's competitive environment, organizations must be able to access and use the accumulated experience of their employees. Experienced employees are retiring and changing positions at unprecedented rates. What is your organization doing to make sure that this wealth of knowledge is not walking out the door? This interactive half-day session will focus on identifying critical knowledge, defining knowledge risks and developing a knowledge transfer plan.
For more information on Kathy, see http://www.klhagen. com/.

§ Workshop registration including lunch and panel discussion
- $100 for registration and payments received by Sept. 15, 2008
- $125 for later registration and payments (deadline Oct. 2)
§ Lunch and Panel Discussion only - $30 (limited capacity, book promptly)
For full details and registration, see the SLA Illinois Chapter calendar: http://www.slaillin 457
Planning Co - Chairs: Ann Lee and Janice Keeler

Friday, August 08, 2008

August 12 KM Chicago Meeting

Tuesday, August 12; 5:30pm
For location details, see right-hand column.

Yuval Tarsi's presentation will provide some background on Web 2.0 and Enterprise 2.0 as well as cover the different flavors of user interaction and Web technologies that constitute Enterprise 2.0, citing concrete examples and real world use cases. Implications of using Web 2.0 technologies in the enterprise on security, scalability, compliance and policy will be discussed.

Yuval Tarsi is co-founder and CTO of WorkLight. Yuval has broad startup company activity, most recently as Vice President of Research and Development and Israel Site Manager for ©right. Previously, he served as Vice President Research and Development and Vice President of Technologies at Trivnet, a provider of e-commerce and m-commerce solutions. Prior to that, Yuval served in the Israeli Intelligence Corps’ prestigious "Haman Talpiyot" program. He holds a B.Sc in Mathematics and Computer Science from Tel Aviv University. Yuval is husband to Nitsan and father to Nohar, as well as the primary caregiver of George, a white Golden Retriever. Yuval is also an avid cyclist.

WorkLight™ Inc. develops server software products that help businesses reach customers, channels, employees, and partners securely in the places they frequent online, such as iGoogle, Windows Live, desktop widgets, RSS readers, Facebook, even the Apple iPhone. Through WorkLight, people effortlessly get valuable information they desire, such as account status, product availability, or updates about their latest transactions. They can then take actions, for example ordering products or services, responding to promotions or offers, and consulting with colleagues, without having to log into a portal or corporate web site. As such, WorkLight transforms consumer interfaces into enterprise-grade business tools that directly increase revenue.

WorkLight is a venture-backed company with offices in New York and Israel. WorkLight has received prestigious industry accolades including being named as one of the "Five Enterprise 2.0 Startups to Watch" by InformationWeek magazine, selected as part of CIO Magazine's Web 2.0 Product Suite, and singled out with an honorable mention as one of Computerworld's "10 Cool Cutting-edge Technologies on the Horizon." For more information, visit

Monday, June 09, 2008

NO meeting at Allstate on June 10th!!!

Unfortunately, the Allstate location is NOT available for the KM Chicago meeting this Tuesday, June 10th. The other locations are available (see side bar at right - Dow Jones and audio/web conference). We apologize for the inconvenience this may cause you.

Tuesday, June 03, 2008

June 10 KMChicago Meeting

Tues, June 10; 5:30pm
Knowledge management in health care: opportunities for collaboration.
For location details, see right-hand column.

Lorri Zipperer will lead a dialogue to explore the integration of
corporate knowledge management concepts into clinical and
administrative health care environments. The challenges and
opportunities in this translational work will be discussed in the
context that this "hybrid" thinking will ultimately affect many of
us who interact with healthcare as knowledge workers, caregivers and
patients. In addition, this strategy will be explored as a catalyst
for new opportunities for information professionals and knowledge
mangers in clinical environments.

Lorri Zipperer, Cybrarian is the principal at Zipperer Project
Management, in Evanston, Illinois. Lorri has been in the information
field for over two decades, over half of which have been focused on
health care. She was a founding staff member of the National Patient
Safety Foundation as the information project manager. While there,
she provided the structure and scope for the NPSF's Clearinghouse,
discussion list, literature awareness and web page initiatives. Ms.
Zipperer was the managing editor of Enhancing Patient Safety and
Reducing Errors in Health Care, the proceedings of the 1998
Annenberg meeting in Rancho Mirage, California, Lessons in Patient
Safety, a compendium of important topics and literature in patient
safety and presently serves as managing editor for the NPSF's
newsletter Focus on Patient Safety. Ms. Zipperer currently works
with clients to provide patient safety information, knowledge
sharing and general project management guidance. Lorri has recently
led projects in patient safety educational tool and curriculum
development, evidence identification for a variety of publications
and organizational visioning for improved knowledge access and
currently serves as the Cybrarian for AHRQ's Patient Safety Net.
[link to] She was recently published in the
Quality and Safety in Health Care (ISSN 1475-3898) [ link to: ] on opportunities for
librarians to partner with clinicians to improve patient safety. She
has served on the editorial board of the Journal of the Medical
Library Association. Ms. Zipperer was a 2004-2005 Patient Safety
Leadership Fellow where she explored how information and knowledge
transfer behaviors affect learning opportunities for safety
improvement. She was recognized with a 2005 Institute for Safe
Medication Practices "Cheers" award for her work with librarians,
libraries and their role in patient safety.

Wednesday, April 16, 2008

Special Lunch Meeting on Tuesday, May 13

12:00 noon - 1:30pm
TOPIC: eDiscovery: What Information and Knowledge Managers Should Know, presented by speakers from Kroll OnTrack
LOCATION: Metropolitan Library System at 224 S. Michigan Ave., Chicago
DESCRIPTION: Electronic discovery, or "e-discovery", refers to discovery in civil litigation which deals with information in electronic form, including e-mail, instant messaging, Microsoft Office files, and websites, which could be relevant evidence in a lawsuit. Electronic discovery poses new challenges and opportunities for attorneys, their clients, technical advisors, and the courts, as electronic information is collected, reviewed and produced. It also presents an opportunity for information professionals and knowledge managers who know how to collect, organize and store information.
NOTE: this meeting is held in conjunction with Metropolitan Library System and registration is required. REGISTER: by May 6, 2008 at:
A box lunch will be provided at the meeting as part of the registration cost of $13 which is payable at the meeting. For more information or questions, contact
Remote Users can join by conference call and web session using the instructions below:

For conference call -- dial 877-659-4152
Once connected, use code: 19494780

To join the LiveMeeting web conference:

Wednesday, April 02, 2008

April 2008 Meeting

Join us on Tuesday, April 8th at 5:30 PM to discuss the topic of "Delivering on the KCS promise and empowering people by tracking the evolution of Knowledge: Six simple metrics that fit the bill."

KCS (Knowledge-Centered Support) is a methodology for knowledge management in support organizations.

Few will argue with the positive effects the KCS methodology can have on an organization but when the time comes to measure whether adoption and impact are being realized, good analytics can be difficult to come by. InQuira's Tom Melzl will provide a brief introduction to KCS and apply specific aspects of the KCS operational model to metrics using real life business scenarios. Tom will also speak to tracking ROI and provide information on some companies that have delivered significant ROIs by following Knowledge Management best practices.

The Consortium for Service Innovation (, a not-for-profit alliance of service and support organizations, developed the KCS Verified program to distinguish knowledge management vendors whose products meet the practical requirements outlined in the KCS Verified Criteria. Supported by the Help Desk Institute, KCS is an emerging best practice for knowledge management in service and support organizations. KCS was developed, refined, and verified over the past 10 years through the joint efforts of Consortium members.

Tom Melzl is currently a Regional Director with InQuira, a Knowledge Management software provider with customers like Apple, GE, 3M, Nationwide and many others. Previously Tom held customer advocacy roles at Ameritech and prior to InQuira was a Vice President at Standard Parking (Nasdaq:STAN), with responsibility for delivering an optimized customer experience for approximately 2,000 parking facilities containing over one million parking spaces in more than 320 cities across the United States and Canada.

See sidebar for meeting location, dial-in and web conference details.

Wednesday, February 20, 2008

March 2008 Meeting

Join us on Tuesday, March 11th at 5:30 to discuss the topic of "Working with KM Building Blocks: Starting and Sustaining a KM Initiative at the Local Level." This presentation and discussion will present an approach to locate and prioritize KM tasks within a busy place, help to identify key discoveries at a regional office KM initiative and describe successful coping strategies for surviving.

With an info-glut, the discernment of what's important and useful is a intensive task for folks. The 90s proved that KM is not merely a technology issue, nor is it simply an organizational culture issue, but it's more like an "information plumbing" issue. Working with people with "information pain" suggests opportunities for KM development. Usable interfaces, data-collection processes, report building, effective intranets, and consistent information storage are all building blocks for an overarching KM strategy that combines people, processes, and information. Dave Simmons, Knowledge Management Specialist for the U.S. GSA/Public Building Service will present his take on starting and sustaining a new KM initiative within a busy service.

Dave Simmons is a Certified Knowledge Manager (CKM) with KM experience in both private and public sectors. Prior to working for the US Government, Dave ran his own business intelligence and research business, was the Director of Prosepect Management and Research for Chicago's Children's Memorial Foundation, and was the Director of Knowledge Management for Global Operations at LEGO Systems A/S in Billund, Denmark (yes, LEGO toys). Dave has worked in information technology and management areas for well over 20 years.

See sidebar for meeting location, dial-in and web conference details.

Wednesday, February 06, 2008

APQC KM Conference, May 1-2 -- KM Chicago Member Discount Offer

APQC is pleased to extend the member rate for KMChicago members to attend APQC's 13th Annual KM Conference when they register with the code: KMCHIGP

KMChicago will also host a regional "birds-of-a- feather" tables during one of the lunches during the conference. Look for these if you'd like the opportunity to network with other KM practitioners in the Midwest.

To register with this special discount you will need to call Nadine Mickey, Registrar, 800-776-9676 or 713-681-4020 and mention the code. Or, email her at and mention the code. Early Bird (registration before March 31) member pricing is $1295 and after March 31 is $1495. For details on the entire conference and also to see a recap of the 2007 APQC KM Conference with pictures, go to this site: APQC 2008 KM Conference - Chicago

And, if you'd like more background on APQC, the homepage is Since helping to launch knowledge management (KM) as a key business practice in 1995, APQC has developed unparalleled insight into emerging trends and has provided hundreds of organizations practical tools and techniques to apply KM for winning results. KMChicago is invited on April 28 - May 2, 2008 at the Intercontinental Chicago for APQC's 13th annual KM training (April 28-30) and conference (May 1-2), The New Edge in KM, to explore a hotbed of new KM approaches and issues in a world where knowledge is the key to growth, innovation, and effectiveness (for individuals and organizations) . This conference will showcase the leading organizations and people exploring The New Edge in KM.

Tuesday, January 29, 2008

February 2008 Meeting

Join us on Tuesday, February 12th at 5:30pm to discuss the topic of Expertise Location Tools. This presentation and discussion, led by Deloitte's Stuart Rosenberg, will focus on Deloitte's internal implementation of iConnect (Tacit Software). Stuart will review how the tool works, challenges encountered during the implementation and recommendations for other organizations considering similar endeavors.

Stuart Rosenberg is currently a Senior Program Manager within the National Knowledge Management Group at Deloitte. Prior to receiving his MBA from the University of Chicago Graduate School of Business, Stuart held various operations and manufacturing roles at Johnson & Johnson's Ortho-McNeil pharmaceutical division. He joined Deloitte Consulting in 1997 and spent the next 2 years working primarily on process improvement projects for financial services and telecom clients. In 1999, he began working on an internal project to develop the Firm's first web-based global portal and knowledge management system. Since then he has held various internal-facing roles in both Knowledge Management and Information Technology, all of which have focused on the development, deployment and managementof enabling technologies including portal, search, collaboration, expertise location, learning management and knowledge management capabilities. He resides in Silver Spring, Maryland with his wife and two young sons.

Please note conference call information for those who are joining by telephone: 877-659-4152, PIN 19494780
LiveMeeting log-in:
Two locations: Dow Jones (Factiva), One S Wacker Dr, 22nd floorAllstate, Northbrook (see sidebar for location details)

Friday, January 04, 2008

Jan 8 Meeting

Tuesday, Jan 8 at 5:30pm
Highlights of the CKO Summit -- Ann Lee, Dow Jones
Welcome to 2008 Officers
Planning for upcoming year