KMChicago Holiday "Meeting"

When: Tues, 12 Dec; 5pm - 7pm
Where: Factiva, One S. Wacker Drive, 22nd floor
What: A rose' by any other name: wine tasting and 'snacks-onomy'
Who: Randy Russell, Wine Expressions, and Keith De Weese, Factiva Taxonomy Consultant
Sip fine wines and taste hors d'oeuvres as you learn about creating a controlled vocabulary.
Cost: $20 per person
RSVP: ann.lee@factiva.com so we can plan
Note: there will be no Northbrook location at Allstate and there will be no conference call or web session for this meeting.

KM Chicago -announcement for next meeting on Tuesday, November 14th 2006

Dear KM Chicago members,
we are pleased to announce the introduction of Knowledge Cafes to our service offerings for our membership.

The topic for the knowledge cafe of this next meeting on November 14th, 2006 at 5pm will be: "How can corporations combine Talent Management with Knowledge Retention ? - the challenge of combining deep business experience from long-time employees with the fresh talent of new employees."

As usual we are offering two locations to participate - Downtown at Factiva and in Northbrook at Allstate, as well as a conference number (877-393-3363, 19494780).

Knowledge Cafes are simple, but effective means of getting people together to talk and share knowledge about specific topics, following simple rules. If you are interested, a good source for more information about knowledge cafes is:
http://www.gurteen.com/gurteen/gurteen.nsf/id/run-kcafe

Don't worry - its not about drinking coffee and its not sponsored byStarbucks (just kidding).

For detailed information and any latest updates, please refer to the sidebars of this website:
http://kmchicago.blogspot.com/

Thank you,
the board of KM Chicago

October meeting is at Chicagoland Learning Leaders Conference

The October meeting of KM Chicago is the Chicagoland Learning Leaders Conference on the 10th, all day at McDonald's University in Oak Brook. The keynote speakers are Chuck Knight and Richard Flannagan, who will both be signing copies of their book after their talks. (Books come with your registration.)

See the announcement for details and registration.

Note: There will be no webcast or open phone line for this event.

The Knowledge Brain Drain

At the September 12th KM Chicago meeting, Rickie Tinimbang will present his master's Capstone research on The Knowledge Brain Drain. Mr. Tinimbang is interested in the problem of the retiring workforce, as senior employees leave companies due to retirement, leaving a smaller workforce with less experience. How will this impact the companies they leave? What can businesses do about it?

One option is to ensure knowledge transfer from the senior staff to junior staff through mentoring programs. Mr. Tinimbang will report on the mentoring program at a leading Fortune 500 company that specializes in risk management and consulting services.

Mr. Tinimbang is about to complete his Master's of Learning and Organizational Change at Northwestern. He is Administrator and Chief Operating Officer for Donnarich Home Health Care Inc., a provider of home healthcare services based in Lincolnwood, Illinois.

Please join us at our usual locations, Factiva's offices in the Loop or Allstate's offices in Northbrook from 5-7 pm. (Mr. Tinimbang will be at the Allstate location.) Details for the locations and dialing into the phone bridge are in the sidebar.

June 13: Report from the Front Lines of KM Offshoring

Tues, 13 June: 5PM - 7PM
Lisa Beckers, Americas Regional Knowledge Manager for Deloitte Consulting LLP (division of Deloitte & Touche). (Lisa will speak at the downtown location - Factiva offices at One S. Wacker Dr, 22nd floor) For details on both downtown and Northbrook locations, see: right-hand frame Report from the Front Lines of KM Offshoring
Lisa has had extensive experience with offshoring of knowledge management activities at her recent position with Heidrick & Struggles, which she left 6 months ago, and also has experience with it at Deloitte Consulting. She will discuss why her organizations decided to offshore and how well it worked; what activities lend themselves to offshoring and tips for a successful implementation. How flat IS the world of knowledge management? We're sure Lisa's comments will generate a lively audience discussion about the pros and cons of offshoring KM activities.
Bio: Lisa Beckers is responsible for understanding the priorities and strategy of Deloitte Consulting Americas regional leadership and translating that into the global KM strategy, along with the other regional KM managers. Her current focus is to develop performance measures for KM firmwide for Deloitte Consulting, including reward and recognition programs. Prior to Deloitte Consulting, Lisa spent 10 years at Heidrick & Struggles International, a global executive recruitment company, where she held a number of roles with the company including Global Practices Information Manager and Business Process Reengineering Manager. All her roles included knowledge management – from creating a KM function, to developing offshore activities as well as taxonomy redesign. Lisa held several research-focused roles before that in engineering and law. She holds a graduate degree in Library & Information Science from University of Illinois, Urbana-Champaign and an undergraduate degree in English from University of California, Berkeley.

The next meeting of KM Chicago, May 9th, will feature a panel of faculty from several area schools which teach knowledge management. Panelists will describe their approach to knowledge management and we will open the floor for discussion of these programs and KM education and certification in general. Please come and enjoy the discussion.

As always, we meet the 2nd Tuesday of the month from 5-7 pm in two locations: Allstate in Northbrook and Factiva in the Loop. Please check the sidebar here for directions.

Panel participants:
Kanti Srikantaiah, Director, Center for Knowledge Management
Domican University

Kimberly Scott, Director, Center for Learning and Organizational Change Jack Vinson, Adjunct Professor, Center for Learning and Organizational Change Northwestern University

Alan Burns, Assistant Professor
School of Computer Science, Telecommunications and Information Systems DePaul University

Personal knowledge management - 11 April meeting

Stefan Lafloer is an organizational intelligence and knowledge management senior project manager and management consultant. As the CKO of InsightKnowledge Inc., he is focusing on strategic business consulting and project management in the knowledge management (KM) and organizational intelligence (OI) area. He also is guest speaker for KM at DePaul University in Chicago, and VP of KMChicago, as well as moderator for multiple large scale KM focused discussion groups with thousands of participants on Orkut and Yahoo.

In 14 years of business experience he has build a successful track record of managing the creation of e-business solutions, identifying and delivering complex process improvements and optimizing information flows in global companies. He has strong expertise in managing projects, designing information systems and using content- , document- and knowledge management technologies, as well as organizational intelligence concepts to create a competitive advantage.

To drive the development of KM and OI, Stefan spends a lot of time and effort on research around topics of OI and KM. Tonight Stefan is presenting his findings on - Personal Knowledge Management (PKM)-.

His presentation will include an overview of what PKM is, a research and market analysis on PKM, and a demo of several open source systems that can be used for personal knowledge management. The focus of this session will be to provide the participants with hands-on, practical knowledge (information, links, tools) on how to apply PKM to their own specific knowledge needs.

For further information about the speaker, please visit: https://www.linkedin.com/in/stefanlafloer and http://www.insightknowledge.com

HP Services Consulting & Integration KM Program (Mar 14th)

The March 14th KM Chicago meeting will play host to Stan Garfield of Hewlett-Packard's Worldwide Consulting & Integration Knowledge Management organization. He will talk about the KM program in the consulting organization.

The meeting will be held from 5-7 pm at both Factiva in the Loop and at Allstate in Northbrook. Stan will be joining us via webinar from Detroit. See location and connection details in the right navigation bar.

Bio: Stan Garfield is responsible for Worldwide Consulting & Integration Knowledge Management for Hewlett-Packard. He joined Digital Equipment Corporation in 1983 and launched Digital's first knowledge management program in 1996. Stan helped develop the corporate KM strategy for Compaq. He holds a degree in Computer Science from Washington University in St. Louis.

The HP Services Consulting & Integration KM Program: The mission of the HP Services Consulting & Integration KM Program is to increase the reuse of intellectual capital to:

• Increase win rate
• Drive down sales and delivery costs
• Increase engagement quality

This presentation will explain the details of the HP Knowledge Management Program, including people, process, and technology components. Detailed examples of the following tools will provided

• Knowledge Advisors
• Project Team Collaboration
• Project Profile Repository
• Communities of Practice
• Knowledge Briefs
• Specialized Repositories

HP and Digital Equipment Corp. each started a KM program for their consulting businesses in 1996. Through the subsequent years, the organizations changed frequently, culminating in the merger of Compaq and HP in 2002.

The newly-merged consulting & integration business had to deal with different cultures, KM systems, and personnel. The KM program has continued to experience significant change, including system migrations, team membership, and leadership.

Our challenge has been to move from an emphasis on technology to an approach that balances people, process, and technology. We are also managing a demanding list of projects with a very small team.

KM in the Asia-Pacific region (Feb 14th)

The February 14th meeting of KM Chicago will focus on knowledge management as seen from the Asia-Pacific region of the world. The presenters will join us via telephone for an interesting discussion. As always, we will listen-in from both Factiva and Allstate. See directions in the sidebar of http://kmchicago.blogspot.com.

KM in the Asia-Pacific region
Scarcely a days goes by when we do not hear about the current and future economic impact of China and various other countries from the Asia Pacific region. Accenture has had a knowledge management presence in Asia since the mid 1990s. Two key people from their respective operating groups will discuss the evolving role of knowledge management at Accenture and their roles in developing and delivering knowledge services in Asia and around the world. Both of these women have been associated with knowledge management at Accenture for more than a decade. They have served their operating groups very ably during that time and have made many contributions to the global knowledge management efforts at Accenture. They and their respective teams have contributed to millions of dollars in consulting revenues over the past few years. Living and working in Asia they have a unique perspective on the cultural, language and technology barriers encountered by consultants in the region. Come get an Asia Pacific view of the successes, challenges, and evolving approaches that are faced by a global organization trying to deliver knowledge management services.

Tanya Brincat
Financial Services Knowledge Management, Accenture

Tanya Brincat has been involved in Knowledge Management since its inception at Accenture in 1992. She was seconded to Accenture's WHQ in Chicago in October 1992 where she spent 4 years working on the design, development and rollout of the core suite of databases to be made available on Accenture’s knowledge management system, the Knowledge XchangeTM.

Since 1996 Tanya has served as a Knowledge Manager for the Financial Services Operating Group (Financial Services is one of the largest industry groups in Accenture with 12,000+ practice personnel globally; $3.4bn revenues in FY2005). After spending one year with the Financial Services Knowledge Management team in New York, Tanya returned to her native Australia where she currently serves as the Financial Services Knowledge Management lead for Asia Pacific (responsible for the provision of knowledge equipping and knowledge harvesting services to the FS practice in Asia Pacific) and the Global Head of Banking Knowledge Management (responsible for managing all Banking related knowledge capital on Accenture’s Knowledge XchangeTM and for developing all internal Banking communications).

Prior to her Knowledge Management assignment at Accenture Tanya spent 4 years as a Management Consultant in Accenture's Change Management practice, where she specialised in instructional design. Tanya holds a Bachelor of Behavioural Science from La Trobe University (Melbourne, Australia).

Myrna A. Binamira
Director, Government Knowledge Network, Accenture

Myrna A. Binamira joined Accenture in 1995. Prior to that she was working for the Philippine Government and served for almost 18 years, the last 7 of which was as the CIO for the Department of Agriculture. As the CIO, she was in charge of the Department's IT and IS Program nationwide, and headed the Department's Computer Center. After that Government stint, she joined a private systems integrator company where she found herself selling Microsoft and Lotus Notes software. Sales turned out to be not her cup of tea so after a year of doing that, she went back to job searching and found this ad for Andersen Consulting.

They were looking for a Director for their Government Knowledge Center. Needless to say, she got the job and had to start the organization from scratch. That was the most challenging job yet ever she had to face, but definitely also the most rewarding. Not very many people can actually single-handedly choose the people who will work for them. She has since then managed the KM Program of the Government Operating Group of Accenture and continues to do it with the same passion as when she started.