Tuesday, March 08, 2005

April Meeting Information

KM Chicago
Tues., April 12
Susan Leandri
PriceWaterhouseCoopers' Global Best Practices.

“As a general rule, the most successful people in life are the ones who have the best information.” Benjamin Disraeli

What’s true in life is true in business: Successful companies are the ones that have the best information. But how does an organization develop the capability to recognize, capture, and leverage the “best information?”

Susan Leandri, managing director of PricewaterhouseCoopers’ Global Best Practices will discuss ways that companies can actually create their own “best practices capability” including how to capture and share key working practices, replicate best practices, and create an incubator for nurturing new ideas on performing business processes.

Developing this best practices capability will become increasingly important as demographic and workforce changes (such turnover for mid-career employees and outsourcing) lead to significant loss of critical knowledge. By developing a best practices capability, companies have a tool to help control the costs of lost knowledge and improve their ability to remain a learning organization.

Since 2002, Sue has led the Global Best Practices team at PricewaterhouseCoopers. Prior to that, she was a founding member of Global Best Practices at Andersen. She has over 12 years of experience in knowledge management, with particular expertise in creating best practices and benchmarking capabilities within organizations, and intellectual capital management.


1. Allstate Insurance Co., 3075 Sanders Road, Northbrook, IL. Directions: Use the main entrance on 3075 Sanders Rd., Northbrook. Follow signs for G Building Visitor Parking. Get into the G building through the main entrance and tell the receptionist/security guard you came to attend the KMPro meeting. The meeting is taking place in the G Auditorium, directly behind the reception desk. If you have questions, call Luc Dodinval at 847-667-8144.


2. Factiva, 1 South Wacker Drive, 22nd Floor, Chicago, IL. Directions: Proceed to the 22nd floor, enter the Factiva offices and follow signs to the conference room. If you have questions, call Ann Lee at 312-750-4023.

VIRTUAL Participation:

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Subject: Km Chicago April meeting
When: Tuesday, Apr 12, 2005 5:00 PM (CDT)
Scheduled to Occur: Once
Duration: 2 Hours
Audio Information: 877-393-3363, PIN 19494780

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