June 10 KMChicago Meeting

Tues, June 10; 5:30pm
Knowledge management in health care: opportunities for collaboration.
For location details, see right-hand column.

Lorri Zipperer will lead a dialogue to explore the integration of
corporate knowledge management concepts into clinical and
administrative health care environments. The challenges and
opportunities in this translational work will be discussed in the
context that this "hybrid" thinking will ultimately affect many of
us who interact with healthcare as knowledge workers, caregivers and
patients. In addition, this strategy will be explored as a catalyst
for new opportunities for information professionals and knowledge
mangers in clinical environments.

Lorri Zipperer, Cybrarian is the principal at Zipperer Project
Management, in Evanston, Illinois. Lorri has been in the information
field for over two decades, over half of which have been focused on
health care. She was a founding staff member of the National Patient
Safety Foundation as the information project manager. While there,
she provided the structure and scope for the NPSF's Clearinghouse,
discussion list, literature awareness and web page initiatives. Ms.
Zipperer was the managing editor of Enhancing Patient Safety and
Reducing Errors in Health Care, the proceedings of the 1998
Annenberg meeting in Rancho Mirage, California, Lessons in Patient
Safety, a compendium of important topics and literature in patient
safety and presently serves as managing editor for the NPSF's
newsletter Focus on Patient Safety. Ms. Zipperer currently works
with clients to provide patient safety information, knowledge
sharing and general project management guidance. Lorri has recently
led projects in patient safety educational tool and curriculum
development, evidence identification for a variety of publications
and organizational visioning for improved knowledge access and
currently serves as the Cybrarian for AHRQ's Patient Safety Net.
[link to http://psnet.ahrq.gov/] She was recently published in the
Quality and Safety in Health Care (ISSN 1475-3898) [ link to:
http://qshc.bmj.com/cgi/reprint/13/3/218.pdf ] on opportunities for
librarians to partner with clinicians to improve patient safety. She
has served on the editorial board of the Journal of the Medical
Library Association. Ms. Zipperer was a 2004-2005 Patient Safety
Leadership Fellow where she explored how information and knowledge
transfer behaviors affect learning opportunities for safety
improvement. She was recognized with a 2005 Institute for Safe
Medication Practices "Cheers" award for her work with librarians,
libraries and their role in patient safety.

Special Lunch Meeting on Tuesday, May 13

KMCHICAGO LUNCH MEETING ON
TUESDAY, MAY 13
12:00 noon - 1:30pm
TOPIC: eDiscovery: What Information and Knowledge Managers Should Know, presented by speakers from Kroll OnTrack
LOCATION: Metropolitan Library System at 224 S. Michigan Ave., Chicago
DESCRIPTION: Electronic discovery, or "e-discovery", refers to discovery in civil litigation which deals with information in electronic form, including e-mail, instant messaging, Microsoft Office files, and websites, which could be relevant evidence in a lawsuit. Electronic discovery poses new challenges and opportunities for attorneys, their clients, technical advisors, and the courts, as electronic information is collected, reviewed and produced. It also presents an opportunity for information professionals and knowledge managers who know how to collect, organize and store information.
NOTE: this meeting is held in conjunction with Metropolitan Library System and registration is required. REGISTER: by May 6, 2008 at: http://www.mls.lib.il.us/calendar/CalendarManage.cfm?ID=3601&etype=1&State=16&LangID=1&group=5
A box lunch will be provided at the meeting as part of the registration cost of $13 which is payable at the meeting. For more information or questions, contact ann.lee@dowjones.com
REMOTE ACCESS SPONSORED BY DOW JONES:
Remote Users can join by conference call and web session using the instructions below:

For conference call -- dial 877-659-4152
Once connected, use code: 19494780

To join the LiveMeeting web conference:
https://www305.livemeeting.com/cc/dowjones/join?id=annlee&role=attend

April 2008 Meeting

Join us on Tuesday, April 8th at 5:30 PM to discuss the topic of "Delivering on the KCS promise and empowering people by tracking the evolution of Knowledge: Six simple metrics that fit the bill."

KCS (Knowledge-Centered Support) is a methodology for knowledge management in support organizations.

Few will argue with the positive effects the KCS methodology can have on an organization but when the time comes to measure whether adoption and impact are being realized, good analytics can be difficult to come by. InQuira's Tom Melzl will provide a brief introduction to KCS and apply specific aspects of the KCS operational model to metrics using real life business scenarios. Tom will also speak to tracking ROI and provide information on some companies that have delivered significant ROIs by following Knowledge Management best practices.

The Consortium for Service Innovation (www.serviceinnovation.org), a not-for-profit alliance of service and support organizations, developed the KCS Verified program to distinguish knowledge management vendors whose products meet the practical requirements outlined in the KCS Verified Criteria. Supported by the Help Desk Institute, KCS is an emerging best practice for knowledge management in service and support organizations. KCS was developed, refined, and verified over the past 10 years through the joint efforts of Consortium members.

Tom Melzl is currently a Regional Director with InQuira, a Knowledge Management software provider with customers like Apple, GE, 3M, Nationwide and many others. Previously Tom held customer advocacy roles at Ameritech and prior to InQuira was a Vice President at Standard Parking (Nasdaq:STAN), with responsibility for delivering an optimized customer experience for approximately 2,000 parking facilities containing over one million parking spaces in more than 320 cities across the United States and Canada.

See sidebar for meeting location, dial-in and web conference details.

March 2008 Meeting

Join us on Tuesday, March 11th at 5:30 to discuss the topic of "Working with KM Building Blocks: Starting and Sustaining a KM Initiative at the Local Level." This presentation and discussion will present an approach to locate and prioritize KM tasks within a busy place, help to identify key discoveries at a regional office KM initiative and describe successful coping strategies for surviving.

With an info-glut, the discernment of what's important and useful is a intensive task for folks. The 90s proved that KM is not merely a technology issue, nor is it simply an organizational culture issue, but it's more like an "information plumbing" issue. Working with people with "information pain" suggests opportunities for KM development. Usable interfaces, data-collection processes, report building, effective intranets, and consistent information storage are all building blocks for an overarching KM strategy that combines people, processes, and information. Dave Simmons, Knowledge Management Specialist for the U.S. GSA/Public Building Service will present his take on starting and sustaining a new KM initiative within a busy service.

Dave Simmons is a Certified Knowledge Manager (CKM) with KM experience in both private and public sectors. Prior to working for the US Government, Dave ran his own business intelligence and research business, was the Director of Prosepect Management and Research for Chicago's Children's Memorial Foundation, and was the Director of Knowledge Management for Global Operations at LEGO Systems A/S in Billund, Denmark (yes, LEGO toys). Dave has worked in information technology and management areas for well over 20 years.

See sidebar for meeting location, dial-in and web conference details.

APQC KM Conference, May 1-2 -- KM Chicago Member Discount Offer

APQC is pleased to extend the member rate for KMChicago members to attend APQC's 13th Annual KM Conference when they register with the code: KMCHIGP

KMChicago will also host a regional "birds-of-a- feather" tables during one of the lunches during the conference. Look for these if you'd like the opportunity to network with other KM practitioners in the Midwest.

To register with this special discount you will need to call Nadine Mickey, Registrar, 800-776-9676 or 713-681-4020 and mention the code. Or, email her at http://us.f587.mail.yahoo.com/ym/Compose?To=nmickey%40apqc.org and mention the code. Early Bird (registration before March 31) member pricing is $1295 and after March 31 is $1495. For details on the entire conference and also to see a recap of the 2007 APQC KM Conference with pictures, go to this site: APQC 2008 KM Conference - Chicago

And, if you'd like more background on APQC, the homepage is http://www.apqc.org/. Since helping to launch knowledge management (KM) as a key business practice in 1995, APQC has developed unparalleled insight into emerging trends and has provided hundreds of organizations practical tools and techniques to apply KM for winning results. KMChicago is invited on April 28 - May 2, 2008 at the Intercontinental Chicago for APQC's 13th annual KM training (April 28-30) and conference (May 1-2), The New Edge in KM, to explore a hotbed of new KM approaches and issues in a world where knowledge is the key to growth, innovation, and effectiveness (for individuals and organizations) . This conference will showcase the leading organizations and people exploring The New Edge in KM.