HP Services Consulting & Integration KM Program (Mar 14th)

The March 14th KM Chicago meeting will play host to Stan Garfield of Hewlett-Packard's Worldwide Consulting & Integration Knowledge Management organization. He will talk about the KM program in the consulting organization.

The meeting will be held from 5-7 pm at both Factiva in the Loop and at Allstate in Northbrook. Stan will be joining us via webinar from Detroit. See location and connection details in the right navigation bar.

Bio: Stan Garfield is responsible for Worldwide Consulting & Integration Knowledge Management for Hewlett-Packard. He joined Digital Equipment Corporation in 1983 and launched Digital's first knowledge management program in 1996. Stan helped develop the corporate KM strategy for Compaq. He holds a degree in Computer Science from Washington University in St. Louis.

The HP Services Consulting & Integration KM Program: The mission of the HP Services Consulting & Integration KM Program is to increase the reuse of intellectual capital to:

• Increase win rate
• Drive down sales and delivery costs
• Increase engagement quality

This presentation will explain the details of the HP Knowledge Management Program, including people, process, and technology components. Detailed examples of the following tools will provided

• Knowledge Advisors
• Project Team Collaboration
• Project Profile Repository
• Communities of Practice
• Knowledge Briefs
• Specialized Repositories

HP and Digital Equipment Corp. each started a KM program for their consulting businesses in 1996. Through the subsequent years, the organizations changed frequently, culminating in the merger of Compaq and HP in 2002.

The newly-merged consulting & integration business had to deal with different cultures, KM systems, and personnel. The KM program has continued to experience significant change, including system migrations, team membership, and leadership.

Our challenge has been to move from an emphasis on technology to an approach that balances people, process, and technology. We are also managing a demanding list of projects with a very small team.