March 13 KMChicago monthly meeting

Deloitte & Touche USA LLP and its subsidiaries (the "Deloitte U.S. Firms") provide audit, tax, consulting and financial advisory services through 40,000 people in over 90 cities. Many professionals work on a mobile basis, whether on virtual teams, at client sites or while traveling. An intranet-based Learning Management System (LMS) provides a large number of learning resources to personnel, including over 5,700 courses, online books and case studies across a broad range of technical and non-technical subjects. Given the diverse population of professionals and the volume of available learning materials, the organization’s learners need options which are:

• Easy to find and access
• Aligned to key skill areas
• Meet a variety of learning styles
• Are self-directed
• Are available 24/7, whether in or out of the office.

In addition, the Deloitte U.S. Firms wanted to provide alternative learning strategies, including simulations and activities to engage learners and further reinforce concepts.
To meet these learning needs, the Deloitte U.S. Firms expanded on an existing relationship with SkillSoft®, a leading provider of enterprise e-learning. They partnered to create custom KnowledgeCenters™, one-stop shops for learning about selected topics. These Centers combine online courses, articles, books, links, learning paths, simulations and certifications to provide portals for clearly organized, self-directed resources for all learners. The content, including proprietary and vendor materials, and the KnowledgeCenters™ are linked to the Deloitte U.S. Firms’ LMS for course enrollment and completion records.

About the Presenter:
Susan Gawley is a Learning Manager for Deloitte Services LP. Her team manages the Deloitte Learning Center website, which provides 5,700+ online, virtual and classroom courses to the professionals of Deloitte & Touche USA LLP and its subsidiaries (Deloitte). She has been with Deloitte for 5 years, where she has led the creation and implementation of numerous learning and development programs for Deloitte professionals. Prior to joining Deloitte, Susan was an Organization Development Manager with Arthur Andersen for over 8 years, working primarily on learning, competency development and process management projects with global Tax, Legal and Business Advisory service professionals.

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Susan M. Gawley Learning Manager U.S. Education and Development Deloitte Services LP