Kate Pugh of Intel and Nancy Dixon of Common Knowledge discuss Knowledge Harvesting
Knowledge “harvesting” programs -- such as post-mortems, Action-in-Reviews, and Lessons Learned – have three major objectives. 1.) Real-time team and individual insight; 2.) Improve team’s processes; and 3.) Reuse by the larger organization. Many organizations fail to achieve these objectives, or feel they don’t get a return on their knowledge capture and reuse efforts.
We argue that you need to “harvest with reuse in mind,” and that integrated, well-planned and well-facilitated harvesting does pay off. We tailored our harvesting approaches in response to 10 environmental and business factors, such as criticality of the knowledge, perishability of knowledge, technical complexity, the need for safety, team proximity, hierarchical barriers, and team size. We sought to answer questions like:
What is the appropriate format (interview, focus group, panel)?
When does the facilitator need to ensure originating teams’ anonymity?
When do you need to enlist external SMEs to help with the inquiry?
What “anchors” a group discussion (on topic, on insight, as opposed to blame)?
We will be describing this approach and look forward to a lively discussion about what has worked at your organizations!
For information on our two locations, see sidebar. For this meeting, speakers will be joining us by Web and conference call