PLEASE NOTE: JUNE MEETING IS COMPLETELY VIRTUAL. NO MEETING DOWNTOWN OR IN NORTHBROOK!
Tuesday, June 9: Measuring ROI: an Award-Winning Accenture Case Study
Stephen Kaukonen, Accenture
Measuring and understanding the impact that knowledge sharing is having on an organization can be complex and time consuming. Using a case study from Accenture, this presentation takes a look at its KM measurement model approach and the impact that knowledge sharing has on its organization. It illustrates how to build and implement a framework for measuring the impact of KM initiatives, including calculation of ROI (return on investment). The Accenture study was recognized as the “2007 Best Impact Study” by the ROI Institute.
As a Senior Manager within Accenture’s knowledge management practice, Mr. Kaukonen is responsible for driving several global initiatives related to collaboration and knowledge sharing – primarily around the acquisition of content and the marketing and communications of our capabilities to the practice. He is also responsible for the metrics and measurement capabilities related to knowledge sharing. Mr. Kaukonen has been with Accenture (a global consulting, technology and outsourcing company) for 17 years - with 13 years of knowledge management related experience. He started in July of 1992 working within Accenture's consulting practice. In 2000, he transitioned into the Financial Services Knowledge Management team where he worked for the next 7 years as a content manager - helping to enable the Financial Services practice with the knowledge they needed to help clients become high performance businesses. In 2007, Mr. Kaukonen transferred to the Global Knowledge Management team helping to create the future of collaboration and knowledge sharing area at Accenture.
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