Friday, September 04, 2009

Position: Change Agent - Knowledge Management

Position: Change Agent - Knowledge Management
Organization: Syngenta Biotechnology Inc. (SBI)
Location: Research Triangle Park, NC


Role purpose
The SBI Knowledge Manager will be responsible for creating a knowledge sharing environment and driving the use of collaborative social media tools to enable broader capture and sharing and promote innovation. The Knowledge Manager closely collaborates with project teams to define and implement knowledge sharing processes and technologies into the organization. The successful candidate will be responsible for systems, approaches and processes which capture the intellectual capital of the organization and seeking out continuous improvement opportunities. This individual will work in a team-oriented and collaborative environment and heavily participate in up-front planning and implementation of KM projects, application roll-out, programs and user training.
Accountabilities
•Collaboratively drive SBI’s Knowledge Management (KM) strategy to embed knowledge sharing into Syngenta’s ways of working.
•Act as a change agent to drive cultural change and engage stakeholders in process improvement.
•Evaluate Web 2.0, Social Networking and other new Knowledge Management and Collaboration methodologies to suggest those with potential business benefit.
•Leverage social networking technologies and informal networks to share new ideas and best practices which can benefit the organization.
•Promote collaboration tools to facilitate exchange of ideas.
•Work closely with Global implementation teams to oversee rollout and training of global tools (i.e, MOSS, Documentum).
•Facilitate communities of practice by identifying best practices regarding technologies, methodologies and ways of working.
•Collaboratively builds knowledge assets for the organization (after action review; decision documents, termination reports, etc.).
•Assists with information assessments and knowledge mapping to ensure successful implementation and adoption of a knowledge sharing culture.
•Contribute to the development of knowledge management storage guidance and information architecture which can be applied across various technology platforms (i.e., taxonomy process classification, template development, common language protocols and tool governance).
•Develop organizational knowledge sharing objectives tied to business objectives.
•Apply knowledge management concepts, processes and policies to facilitate the process of knowledge capture within available technology tools and platforms.




Critical success factors & key challenges
•Ability to create a change management program which will help transform the organization’s knowledge sharing culture.
•Creation of Organizational Knowledge Maps, Assessments, Analyses and Assets.
•Develops solutions to create a knowledge enabled innovation organization.
Knowledge, experience & capabilities
Critical knowledge
•B.A. or B.S. in technology, library science, management, or related discipline. Master’s degree or MBA preferred.
•5+ years experience with developing and delivering change management and knowledge management programs; familiarity with content management systems and information architecture.
•Ability to conceptualize strategic issues and frame pragmatic solutions around knowledge integration and collaboration.
•Experience in plant biotechnology and development of transgenic crop products is a plus.
•Experience with business process analysis and knowledge mapping.
•Formal training in Knowledge Management or CKM® advantageous.
Critical experience
•Experience with Web 2.0 technologies and social media.
•Previous experience with SharePoint and Documentum required; Understanding of MOSS architecture advantageous.
•Experience with knowledge management tools, systems and techniques.
•Experience with designing and building taxonomies and controlled vocabularies.
•Previous work experience in the life sciences, chemical industry, or R&D environment.
•Proficiency with Microsoft Office tools.
•Project management experience and ability to “make things happen.”
Critical technical, professional and personal capabilities
•Ability to actively listen, communicate (verbal and written) and build consensus in a diverse global environment with various levels of leadership.
•Ability to champion change amongst peers.
•Superior written and verbal communication skills.
•Superior analytical and problems solving capabilities.
•Investigative nature.
•Interpersonal savvy
•Excellent facilitation skills. Coaching and/or training experience.
•Solid organization and time management skills.
•Experience in establishing effective partnerships within and outside of the organization.
•Skilled at working with multiple teams across geographic boundaries.
•Strong leadership skills (people and projects).

Critical leadership capabilities
•Ability to lead change to improve operational efficiencies.
•Skillfully plans, organizes and monitors performance to meet deadlines.
•Creates an environment that supports creativity.
•Coaches people to connect across functions and boundaries to spark innovation.

Additional information
• All applicants must be eligible to work in the US.
• Some travel will be required (10-20%)

Please submit resumes through www.syngentacareers.com
(Posting to be uploaded by September 7th.)