Knowledge Jam is a process for using conversation to get out tacit (hidden) knowledge from teams and experts, and to put it to work with the help of the organizations that need it most. It is built around the disciplines of facilitation, conversation, and translation, and draws on the practices of organizational learning, social media, and intelligence acqusition. Kate Pugh, author of Sharing Hidden Know-How (Jossey-Bass/Wiley, March 2011) will take the KM Chicago group through the process and have us all do a role-play. Expect a fun, interactive, and practical experience that may inspire you to facilitate your own Knowledge Jams.
Kate is president of AlignConsulting, a firm focused on knowledge-based transformation. She formerly was VP for KM for Fidelity and Senior Technical Program manager for Intel Solution Services. She also held leadership roles at JPMorganChase and PwC Consulting/IBM. Kate is also the co-author with Nancy Dixon of the Harvard Business Review article, "Don't Just Capture Knowledge. Put it to work!"