Curtis Conley will discuss the results of his doctoral research on the critical success factors (CSFs) for knowledge management. Curtis will present a summary of current thinking around the most critical factors for KM, the results of his study, what differences do (and don't) exist between different industries, organizations of different sizes, different geographic regions, etc., and ultimately share a new framework of CSFs for KM developed as a result of the study.
The goal of the discussion will be to share what factors may be most applicable to your organization, and to see if the experience of KM Chicago members line up with the results of this study.
Curtis earned his doctorate in Adult Education with a cognate in Knowledge Management from Northern Illinois University. His research interests include knowledge management, organizational learning, social media, and enterprise collaboration. Curtis also works as a Community Coordinator within the Global Consulting Knowledge Management group at Deloitte. There he works with community moderators to launch and maintain successful communities of practice.
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