Going Social – The Journey
Implementing a social layer in a global company comes with
both challenges and rewards. Going Social explores the journey Nalco
Company took to weave communities and a social layer into the fabric of its
business. From pilot to production the journey is fraught with barriers,
potholes and a thousand decision points that ultimately effect deployment,
governance and acceptance. We will learn about Nalco’s journey from
start to present that ultimately resulted in governance principals and a best
practice approach for community deployment and growth.
Meet Dan Flynn
Dan is Nalco’s go to person for Knowledge Management.
His twenty seven years of industry experience, with the last ten in the
knowledge group, make for a good blending of knowledge principals with a keen
eye for customer needs. Nalco’s customer intimate business model demands
quick access to operations data, knowledge assets and subject matter experts.
Dan has been published both on-line and print, in industry and knowledge
journals, most recently as editor for “The Nalco Water Handbook - 3rd
Edition”, and the “Nalco Guide to Boiler Failure Analysis – 2nd
Edition”, both published by McGraw-Hill. Nalco has been recognized as a North
American MAKE* Finalist (2005, 2007, 2008, 2010), Global MAKE Finalist
(2010) and an APQC Best Practice Partner in 2012. Dan can be reached through
email at dflynn@nalco.com.
* Most Admired Knowledge Enterprises
1 comment:
This was a really good talk. It's so useful to learn about social knowledge exchanges in manufacturing, engineering and similar situations. KM Chicago is always looking for people who'd like to share their experiences as Dan Flynn did.
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