Monday, August 17, 2015

KM Practices within Learning Organizations

In a learning organization, leaders are designers, stewards, and teachers. 
They are responsible for building organizations where people continually expand their capabilities to understand complexity, clarify vision, and improve shared mental models – 
that is, they are responsible for learning.
 - Peter Senge

KM Chicago & Chicagoland HDI Present

Knowledge Management Best Practices
within Service Orientated Learning Organizations

Thursday, September 17, 2015
11:30 AM – 3:00 PM (lunch included)

McDonnell Boehnen Hulbert & Berghoff LLP
300 South Wacker Drive, Suite 3100, Chicago
(One-half block from Union Station)

Knowledge management is an absolute requirement to improve outcomes and enable an organization to make better decisions faster. It fosters service expansion, and service personalization, yet often it is considered optional, and either skipped-over or done poorly. Knowledge management is more than just the creation of a knowledge base and the use of a KM tool—it’s a critical inline process for capturing and leveraging essential assets of an organization. This workshop will discuss the challenges of implementing knowledge management in a service oriented, and how you can successfully get others to support this initiative. You will also learn how BP, number six on the Fortune Global 500 list, exercises KM processes worldwide to generate competitive advantages, and yield enormous profits while improving outcomes and efficiencies. 

 Key Takeaways:

  • Learn how to capture knowledge in the context of the customer
  • Learn about the principles of a Learning Organization
  • Learn about KM Practices in use at BP to create and retain knowledge
    “Unleashing the Power of Learning: An Interview with British Petroleum’s John Browne,” Harvard Business Review 

Valeria Hunter will present "Learning Organizations in Practice" -LinkedIn 
Learning organizations with continuous improvement programs utilize networks and communities of practice to implement best practices for performance improvement. What does that even mean? Does it work and what’s the value? Beyond a bunch of buzzwords, Valeria Hunter will separate the wheat from the chaff based on actual implementation in her nearly ten years in Organizational Learning at one of the global integrated oil majors as well as her interpretation of case studies from other industries.

Rick Joslin will present “KM Best Practices within Service Management“ -LinkedIn
Through this workshop, you’ll gain a practical understanding of how to integrate the capture, structure, and re-use of knowledge into the incident management process so as to improve service effectiveness and efficiency. 

About the Speakers:

Valeria Hunter has recently retired from her role at BP plc as the lead of Organizational Learning for Downstream Projects where she devised an organizational learning strategy and implemented various knowledge management processes, systems and tools for her internal international refining, petrochemical, pipeline, lubricants and other downstream clients. Valeria spent a total of seventeen years at BP in a variety of businesses and roles that also include project management in alternative energy, business development in oil pipeline transportation, and project portfolio management. Prior to joining BP, Valeria worked in the energy industry as a Senior Research Engineer at the Pacific Northwest National Laboratory (PNNL), operated by Battelle Memorial Institute in Richland, Washington. During her time at PNNL Valeria collaborated on and is co-author of a book chapter, several papers and presentations on various aspects of the clean-up of radioactive wastes at the Hanford site in Washington State.

Rick Joslin is the Executive Director of Certification & Training for HDI. He is a certified Knowledge-Centered Support (KCS) instructor and has guided organizations through the implementation of KCS. Formerly, Rick was the VP of Customer Care, VP of, and VP of Knowledge Engineering for Service Ware. Rick is the author of the HDI Focus Book on Knowledge Management, the Knowledge Management Maturity Model, and the Knowledge Management chapter in the HDI Service and Support Handbook.

1 comment:

Kerry Schultz said...

Knowledge Management has always been something that caught my attention. I want to know if there is a fee included to attend this. Please share this information as well.