Friday, October 28, 2016

Insurance Services Roundtable – November 10, 2016


Industry Focus, Insurance KM Roundtable

We continue our series across service sectors familiar to Chicago. Our focus this month is Insurance. Joining us are distinguished KM professionals, Neeru Arora, Chief Knowledge Officer for Aon plc, and Robert Burns, Director of Knowledge Management for MetLife Group Benefits Operations. Moderating this roundtable session is Dr. Anthony J. Rhem who recently published Knowledge Management in Practice (CRC Press, 2016). Our accomplished panelists will describe challenges unique to insurance, articulate successful approaches, and share stories from the recent past. Members from the audience are welcome to interact and help bring distinction and contrast to the Insurance industry.

Please Reserve your seat today!

When:            November 10, 2016
5:00 PM – Networking
5:30 PM – Roundtable begins
7:00 PM – Conclusion

Where:           Aon plc
200 E. Randolph Street
Chicago, IL 60601
Host: Randy Bell,, (312) 286-2355
(Please enter the Aon building at the east entrance off Randolph Street, and check with the Security Desk. Inform the desk that you are attending the KM Chicago Event which will be held on the 3rd Floor.)


Neeru Arora

CKO for Aon plc | Senior Vice President and CIO for Aon Service Corp 

Neeru Arora is the Chief Information Officer (CIO) for Aon Service Corporation and, Chief Knowledge Officer for Aon plc. She leads an organization of 250 colleagues, focused on enabling growth, operational efficiency and stability. She is responsible for a vast number of portfolios, including sales and marketing, financial management, human resource management, procurement, legal, audit, compliance and treasury.

Additionally, Neeru is accountable for the creation and execution of Aon’s Knowledge Sharing strategy, part of the unmatched talent agenda.  Under her leadership, the firm will continue to develop capabilities that make it easier for colleagues to find expertise, content and communities to better serve our clients, drive growth, and improve colleague productivity. She is also responsible for delivering Aon’s new global intranet and collaboration tools to enhance communications capabilities and help build a connected company.

Neeru is a proven leader with over 20 years of experience, developing, driving and implementing strategies for growth and operational excellence within large organizations. Prior to joining Aon, Neeru served as a consultant at McKinsey, where she worked with global clients from various industries, focusing on areas of technology management, operations outsourcing and financial transparency. Prior to McKinsey, she served as a Director and Chief of Staff to the Global CIO at UBS. Neeru started her financial career at the Chicago Board of Trade where she was a Fixed Income Economist and led many public investigations in partnership with the Commodity Futures Trading Commission (CFTC).

Neeru holds a Bachelor of Science degree in Finance and Economics from Loyola University. 


Robert Burns

Director | Knowledge Management of Group Benefits Operations at MetLife

Robert Burns enjoys over 20 years of creating and building strategic Knowledge Management (KM) platforms that enable the business to achieve its goals. Additionally, Robert has leveraged past experience with education, technology consulting, business training, and on-the-job KM experience to approach KM holistically and integrate it into organizations at the process level and culturally. Having the opportunity of starting KM from the beginning in multiple organizations forced him to find several methods to influence & educate leadership and associates; plus ways to show KM’s value. He describes two key success factors: 1) Focus on evolving KM governance and processes to establish a solid, but agile foundation that is continually aligned with the business strategy and culture (without a solid KM foundation the KM solutions and technologies will not be as effective or sustainable); and 2) Build KM platforms that focus on providing content that is easily available at the time of need, specific to an associate’s role and task, and integrated into the target process and/or application. Robert believes that we must focus on better enabling associate proficiency toward the achievement of organizational goals.

For the future, he looks forward to exploring the evolving capabilities from Performance Support, data analytics/big data, and cognitive computing.

Additional background: 1) High school and college mathematics instructor, Unisys, Grant Thornton, Hitachi Consulting, and currently director of KM at MetLife for 14 years. 2) Has presented at several KM World annual conferences and at APQC KM Conferences. In 2015, MetLife was one of five companies chosen for the APQC Connecting People to Content Best Practices Study and Report (link).


Dr. Anthony J. Rhem

President of A.J. Rhem & Associates, Inc

Dr. Anthony J. Rhem is a knowledge management consultant, trainer and researcher. He is an Information Systems professional with over thirty years of experience. As a Knowledge Management consultant he serves as adviser, strategist, information architect, and governance strategist in multiple industries including insurance, healthcare, legal, finance, and education. Recently a Professor and Director of Research at the Knowledge Systems Institute (KSI), he is now the Chairperson of the Board for KSI. Anthony is the author of many books and numerous articles including UML for Developing Knowledge Management Systems (CRC Press, 2005)and co-authored Knowledge Management in Law Firms: Expertise in Action (GLB, 2016). 

Dr. Rhem was educated at Purdue University (BS and NCAA Final 4 champion), DePaul University (MS), and Walden University (PhD). He is actively involved in national and international committees to strengthen KM education and awareness.

RSVP Online on Eventbrite

Future Industry Focused KM Roundtables

 Healthcare Services Roundtable – January 26, 2017 
·         Legal Services Roundtable – February 16, 2017 
·         Finance & Banking Services Roundtable – March 16, 2017 
·         Education Services Roundtable – April 20, 2017


historypak said...

This is really an extraordinary read for me. I have bookmarked it and I am anticipating perusing new articles. Keep doing awesome!. Insurance Brandon FL

Unknown said...

What you presented was well researched and well worded in order to get your stand on this across to all your readers.
takaful malaysia

Arslan Saleem said...
This comment has been removed by the author.
US Citizen Travel to Turkey said...

Great & nice article with a lot of information to read...great people keep posting and keep updating people..thank you , US Citizen Travel to Turkey fills out an online visa form, you can fill out the Turkey eVisa application form in minutes, & then And then you are legally allowed to enter Turkey.

Tabat said...

Regular visits listed here are the easiest method to appreciate your energy, which is why why I am going to the website everyday, searching for new, interesting info. Many, thank you! norstrat

Kenyan visa invitation letter said...

I am browsing this website daily and get good facts from here all the time. Aw, this was a really nice post. Kenya welcomes foreigners to the country for various purposes. Obtaining a Kenyan visa is quite convenient and reading about Kenyan visa invitation letter.

India visa for australian citizens said...

Excellent post..... India visa for Australian citizens, Australian nationals require a valid visa for entry into India, Australian citizens can obtain online indian evisa via Indian visa website.

Bhuvankumar said...

Very informative Blog! There is so much information here that can help thank you for sharing.
Data Analytics Course in Bangalore

Bhuvankumar said...

Really, this article is truly one of the best in the article. Very good work!.
Data Science Training in Jaipur

Allen smith said...

Thanks for your great article which is both informative and innovative: with the latest updates. It was highly invaluable. Travelers have the question: can US citizen travel to India? The answer is yes. You can apply directly for e-visas online. Therefore, the Indian government has developed an easy-to-use online Indian visa application form that makes it easy to apply for a visa.

Roman said...

Hii sir, Thanks for sharing. Do you know what Indian visa photo requirements are? You can read India visa photo requirements through on our indian visa website. We explained all details related to the India visa photo on our page.

Isabella Ava said...

Thanks for posting great information and the article is very helpful. Do you know how much does e visa to India cost? Indian e Visa cost depends on your nationality and your visa type. You can find out more about the Indian Visa on our website.

Turkey visa said...

Truly mind blowing blog went amazed with the subject they have developed the content. These kinds of posts are really helpful to gain the knowledge of unknown things which surely triggers to motivate and learn more. Travelers can obtain a Turkey visa from anywhere in the world. It is an electronic visa that can be obtained through the internet.

Turkey evisa said...

Your article is easy to read and understand. I would like to read more articles like this. Getting an evisa Turkey online is a hassle free process. It saves time and money as well.

Anonymous said...

u5k31d5j57 y7o32h8r90 e4d02c8y03 s4r54j4b44 f2a50s0x25 l2m50a7g49

Johnson Hack said...

I see it, one should be evaluating other plans prior to the enrollment period. Biggest problem is getting costs that one is looking for discussed without having to commit to a specific insurance plan. During the year, there’s less pressure to enroll individuals so questions will be answered more directly.LIFE INSURANCE

How to check Azerbaijan e visa status online said...

This post eloquently captures the essence of its topic, providing fresh insights that stay with the reader long after reading. The author's perspective feels genuine and relatable, connecting with the inner thoughts and experiences of the audience. In a landscape inundated with shallow content, stumbling upon such authenticity is a rare find. Every word is carefully chosen, weaving a narrative that engages and provokes thought. Thank you to the writer for sharing this thoughtful piece—it's a beacon of sincerity in a world of noise.

Mexico Land Card said...

This blog post hit home for me. The way it delves into the delicate balance between ambition and contentment is incredibly impactful. We often find ourselves so wrapped up in our pursuit of success that we miss out on the joy of the present moment. This article serves as a crucial reminder to find happiness in where we are now, even as we strive towards our goals. The personal anecdotes make the advice feel very real and applicable. Thank you for providing such a thoughtful and insightful read. It’s a breath of fresh air that encourages mindfulness and a balanced approach to life.