March 13 KMChicago monthly meeting

Deloitte & Touche USA LLP and its subsidiaries (the "Deloitte U.S. Firms") provide audit, tax, consulting and financial advisory services through 40,000 people in over 90 cities. Many professionals work on a mobile basis, whether on virtual teams, at client sites or while traveling. An intranet-based Learning Management System (LMS) provides a large number of learning resources to personnel, including over 5,700 courses, online books and case studies across a broad range of technical and non-technical subjects. Given the diverse population of professionals and the volume of available learning materials, the organization’s learners need options which are:

• Easy to find and access
• Aligned to key skill areas
• Meet a variety of learning styles
• Are self-directed
• Are available 24/7, whether in or out of the office.

In addition, the Deloitte U.S. Firms wanted to provide alternative learning strategies, including simulations and activities to engage learners and further reinforce concepts.
To meet these learning needs, the Deloitte U.S. Firms expanded on an existing relationship with SkillSoft®, a leading provider of enterprise e-learning. They partnered to create custom KnowledgeCenters™, one-stop shops for learning about selected topics. These Centers combine online courses, articles, books, links, learning paths, simulations and certifications to provide portals for clearly organized, self-directed resources for all learners. The content, including proprietary and vendor materials, and the KnowledgeCenters™ are linked to the Deloitte U.S. Firms’ LMS for course enrollment and completion records.

About the Presenter:
Susan Gawley is a Learning Manager for Deloitte Services LP. Her team manages the Deloitte Learning Center website, which provides 5,700+ online, virtual and classroom courses to the professionals of Deloitte & Touche USA LLP and its subsidiaries (Deloitte). She has been with Deloitte for 5 years, where she has led the creation and implementation of numerous learning and development programs for Deloitte professionals. Prior to joining Deloitte, Susan was an Organization Development Manager with Arthur Andersen for over 8 years, working primarily on learning, competency development and process management projects with global Tax, Legal and Business Advisory service professionals.

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Susan M. Gawley Learning Manager U.S. Education and Development Deloitte Services LP

Notice -- No meeting at Allstate in Northbrook on Feb. 13

The Allstate offices are closing early due to the snowstorm so KM Chicago will not be meeting at the Northbrook location today, Feb. 13th.

February 13 Meeting -- Story, Peer-based Learning, Mobile Sales Enablement

KM Chicago, February meeting
Tuesday, February 13, 2007
5 - 7 pm
Locations: Factiva (Loop), Allstate (Northbrook), teleconference. Details and directions in the sidebar.



Where do knowledge management, honest voices, and technology meet to deliver learning and sales enablement results? This presentation will share what we (StoryQuest) have learned over a 3 year journey, from stories, to mobile audio, to peer based learning, to podcasting and knowledge harvesting. All offer value but none deliver learning and value in and of themselves. The most important thing we have learned is that in order to deliver value we must deliver ALL of the following:
A - Compelling content. If the content is not interesting, it well never get used and consumed. (Instructionally sound content is not necessarily compelling or interesting)
B – Multiple mediums and delivery methods. Web, CDs, Podcasting, elearning – all offer value, but nothing works for everyone.
C – Client and user support. The greatest product in the world goes nowhere unless it is promoted, supported and measured properly. This is an area we are still learning about, but we have learned a lot.

This presentation will share learnings about the use of stories, peer-based learning, mobile learning and sales enablement.

Presenter:
Tim Keelan is the founder of StoryQuest Inc. a firm dedicated to mobile learning and sales enablement. StoryQuest's mission is to help its clients capture and share the voices, experience and stories of their success with staff, customers and partners. Over the last 3 years that has meant leveraging various technologies (streaming, podcastings, on demand learning) and new processes (story and knowledge harvesting) to deliver learning that is not only efficient but compelling, interesting for users, and effective for clients. StoryQuest has produced mobile enabled learning programs for Keane, Lucent, CA, TPSA, RSA Security and others. Prior to StoryQuest Tim spent 15 years selling IT professional services, most recently as a Director of Sales for Cap Gemini Ernst and Young. (www.storyquest.us)

Audio of the January KM Chicago meeting on Web 2.0

Thanks to Dirk Tussing and the Executive Learning Exchange, the audio recording of Tuesday night's KM Chicago session on Web 2.0 has been posted. This is about an hour of discussion with Jack Vinson, Barbara Iverson, David Elfving, and Brian Sobolak.

The mp3 file is here.

Speakers for the January meeting: all about YOU

We have the following speakers confirmed for the January 9th meeting of KM Chicago, How Knowledge Management is impacted by YOU, Time magazine's person of the year.

Moderator: Jack Vinson. Jack is the past-president of KM Chicago and has been involved in knowledge management since the late 1990's. He's currently doing independent management consulting in knowledge management with a focus on helping organizations get the best use out of their people, information and technology.

PANELISTS
Brian Sobolak is the current maintainer of Chicagobloggers.com as well as a contributor to local webzine Gapersblock.com. He's been creating websites since 1996 and a regular blogger since 2001. By day he is an enterprise software delivery manager in the Loop.

Dave Elfving. After graduating from the University of Iowa, Dave spent 5 years working as a web designer in both the public and private sectors. He began at a boutique design firm (which, like so many others, no longer exists) and went on to develop web sites and online applications for the Chicago Public Schools and The University of Chicago. He has been an active blogger (though he dislikes that term) for years, and was interviewed by National Public Radio as an early pioneer of "audio blogging". Currently, he's finishing up graduate degree in the Department of Communication at the University of Illinois at Chicago where he studies web-based, collaborative technologies.

Barbara K. Iverson is a long-time multimedia maven and a blogger since 1999. She teaches, writes and speaks about blogging, citizen journalism, digital technology, and online media publication at Columbia College Chicago and around the world.

Iverson is the new VP for Technology for Association of Women Journalists(AWJ) and belongs to Media Bloggers Association (MBA,) the Online News Association (ONA,) Investigative Reporters and Editors (IRE.0 She serves as advisor to the Student Satellite Chapter of Chicago Headline Club and is a member of CHC and SPJ. Iverson has written for magazines and been a reporter for Ohmynews.com.

Iverson's innovative use of electronic technology in teaching has been recognized by the American Council of Learned Societies (ACLS,) the Lilly Endowment, Fund for Improvement of Post-Secondary Education (FIPSE) and J-Lab & John S. and James L. Knight Foundation. She and Suzanne McBride currently have a J-Lab grant to develop an online community around citizen journalism in Chicago. Barbara returned recently from teaching at DIT (Dublin Institute of Technology) in Ireland where she was part of an academic exchange program.

Before arriving in Journalism, Iverson produced the first webcast from an American museum in 1998, featuring an interactive exhibit at the MCA by Miroslaw Rogala and an interactive CD-ROM about the Tuskegee Airmen in 1994. In her formative years, Barbara K. Iverson was a teacher for the Chicago Public Schools and subsequently elected to serve as a community member of the John Palmer LSC.