Tuesday, June 12; 5:30pm
Corporate Applications for Social Networking
Chris Fletcher is responsible for Knowledge Management in the Asia Pacific region for the consulting practice of Deloitte. Prior to this he was the Knowledge Management Director for Deloitte Australia. He has worked in professional services for over 17 years in both accounting and law firms in knowledge management, research, business development and marketing roles.
He has worked for Deloitte over the past six years and has oversight of Knowledge Management initiatives for Consulting in Australia, New Zealand, Singapore, Thailand, Malaysia, Korea, Japan, China and India. Chris is passionate about the future role knowledge will play in business and the impact social networks will have into the future. For more insight into his views and thoughts, please visit his blog - Adventures in Knowledge (http://adventurekm.typepad.com)
Chris has a Masters degree in International Marketing from the University of Technology, Australia.
Chris will be joining us remotely via LiveMeeting and conference call. We will meet in 2 locations: Dow Jones in downtown Chicago and Allstate in Northbrook. Or join us remotely using instructions in sidebar.
Thursday, May 10, 2007
Tuesday, May 01, 2007
May 8 Meeting - Knowledge Cafe on KM Business Topics
KM Chicago is announcing that it will host another Knowledge Cafe during its regular meeting for Knowledge Management professionals on May 8th. The topic for this session is: >Key enablers to make Knowledge Management successfull in your organization<. We will be discussing best practices and lessons learned on where KM should be located within your organization, who should be the business owners, how did you build your business case, besides others.. Another hands-on session, with take-away experiences you can use.
Attendees can join us at either of our two regular locations -- Chicago and Northbrook (see side bar for details). There will be no LiveMeeting for this session; Conference call info: 877-393-3363, PIN 19494780
Update: This meeting will start at 5:30 pm, as will all future meetings until further notice.
Attendees can join us at either of our two regular locations -- Chicago and Northbrook (see side bar for details). There will be no LiveMeeting for this session; Conference call info: 877-393-3363, PIN 19494780
Update: This meeting will start at 5:30 pm, as will all future meetings until further notice.
Thursday, March 15, 2007
Tuesday, 10 April KM Chicago Meeting; 5:30pm
Kate Pugh of Intel and Nancy Dixon of Common Knowledge discuss Knowledge Harvesting
Knowledge “harvesting” programs -- such as post-mortems, Action-in-Reviews, and Lessons Learned – have three major objectives. 1.) Real-time team and individual insight; 2.) Improve team’s processes; and 3.) Reuse by the larger organization. Many organizations fail to achieve these objectives, or feel they don’t get a return on their knowledge capture and reuse efforts.
We argue that you need to “harvest with reuse in mind,” and that integrated, well-planned and well-facilitated harvesting does pay off. We tailored our harvesting approaches in response to 10 environmental and business factors, such as criticality of the knowledge, perishability of knowledge, technical complexity, the need for safety, team proximity, hierarchical barriers, and team size. We sought to answer questions like:
What is the appropriate format (interview, focus group, panel)?
When does the facilitator need to ensure originating teams’ anonymity?
When do you need to enlist external SMEs to help with the inquiry?
What “anchors” a group discussion (on topic, on insight, as opposed to blame)?
We will be describing this approach and look forward to a lively discussion about what has worked at your organizations!
For information on our two locations, see sidebar. For this meeting, speakers will be joining us by Web and conference call
Knowledge “harvesting” programs -- such as post-mortems, Action-in-Reviews, and Lessons Learned – have three major objectives. 1.) Real-time team and individual insight; 2.) Improve team’s processes; and 3.) Reuse by the larger organization. Many organizations fail to achieve these objectives, or feel they don’t get a return on their knowledge capture and reuse efforts.
We argue that you need to “harvest with reuse in mind,” and that integrated, well-planned and well-facilitated harvesting does pay off. We tailored our harvesting approaches in response to 10 environmental and business factors, such as criticality of the knowledge, perishability of knowledge, technical complexity, the need for safety, team proximity, hierarchical barriers, and team size. We sought to answer questions like:
What is the appropriate format (interview, focus group, panel)?
When does the facilitator need to ensure originating teams’ anonymity?
When do you need to enlist external SMEs to help with the inquiry?
What “anchors” a group discussion (on topic, on insight, as opposed to blame)?
We will be describing this approach and look forward to a lively discussion about what has worked at your organizations!
For information on our two locations, see sidebar. For this meeting, speakers will be joining us by Web and conference call
Monday, March 12, 2007
March meeting: speaker change
Our original speaker is not able to attend the March meeting, but KM Chicago member Curtis Conley has graciously offered to step in at the last moment to talk about the KM program at Perkins Eastman and the connection to his PhD research on critical success factors in KM.
Curtis Conley is a Knowledge Resource Team Coordinator at Perkins Eastman, a global architecture firm recognized as an operational and thought leader. Working in the downtown Chicago location of Perkins Eastman, Curtis is responsible for overseeing the KM processes in the Chicago, Toronto, Oakland, and Shanghai offices. Additionally, Curtis is currently a doctoral candidate at Northern Illinois University. He is earning his degree in Adult Education with a cognate in Knowledge Management. Curtis also holds an MBA and Bachelors degree in Organizational Management. His current research interests include the critical success factors for KM, the integration of KM within strategic planning processes, organizational learning, and human resource development.
Curtis will provide an overview of the KM program at Perkins Eastman, both current practices and an agenda for the future. In addition, Curtis will also discuss his dissertation topic which aims at providing KM practitioners with a holistic framework of the critical success factors for KM.
Tuesday, February 27, 2007
March 13 KMChicago monthly meeting
Deloitte & Touche USA LLP and its subsidiaries (the "Deloitte U.S. Firms") provide audit, tax, consulting and financial advisory services through 40,000 people in over 90 cities. Many professionals work on a mobile basis, whether on virtual teams, at client sites or while traveling. An intranet-based Learning Management System (LMS) provides a large number of learning resources to personnel, including over 5,700 courses, online books and case studies across a broad range of technical and non-technical subjects. Given the diverse population of professionals and the volume of available learning materials, the organization’s learners need options which are:
To meet these learning needs, the Deloitte U.S. Firms expanded on an existing relationship with SkillSoft®, a leading provider of enterprise e-learning. They partnered to create custom KnowledgeCenters™, one-stop shops for learning about selected topics. These Centers combine online courses, articles, books, links, learning paths, simulations and certifications to provide portals for clearly organized, self-directed resources for all learners. The content, including proprietary and vendor materials, and the KnowledgeCenters™ are linked to the Deloitte U.S. Firms’ LMS for course enrollment and completion records.
About the Presenter:
Susan Gawley is a Learning Manager for Deloitte Services LP. Her team manages the Deloitte Learning Center website, which provides 5,700+ online, virtual and classroom courses to the professionals of Deloitte & Touche USA LLP and its subsidiaries (Deloitte). She has been with Deloitte for 5 years, where she has led the creation and implementation of numerous learning and development programs for Deloitte professionals. Prior to joining Deloitte, Susan was an Organization Development Manager with Arthur Andersen for over 8 years, working primarily on learning, competency development and process management projects with global Tax, Legal and Business Advisory service professionals.
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Susan M. Gawley Learning Manager U.S. Education and Development Deloitte Services LP
- Easy to find and access
- Aligned to key skill areas
- Meet a variety of learning styles
- Are self-directed
- Are available 24/7, whether in or out of the office.
To meet these learning needs, the Deloitte U.S. Firms expanded on an existing relationship with SkillSoft®, a leading provider of enterprise e-learning. They partnered to create custom KnowledgeCenters™, one-stop shops for learning about selected topics. These Centers combine online courses, articles, books, links, learning paths, simulations and certifications to provide portals for clearly organized, self-directed resources for all learners. The content, including proprietary and vendor materials, and the KnowledgeCenters™ are linked to the Deloitte U.S. Firms’ LMS for course enrollment and completion records.
About the Presenter:
Susan Gawley is a Learning Manager for Deloitte Services LP. Her team manages the Deloitte Learning Center website, which provides 5,700+ online, virtual and classroom courses to the professionals of Deloitte & Touche USA LLP and its subsidiaries (Deloitte). She has been with Deloitte for 5 years, where she has led the creation and implementation of numerous learning and development programs for Deloitte professionals. Prior to joining Deloitte, Susan was an Organization Development Manager with Arthur Andersen for over 8 years, working primarily on learning, competency development and process management projects with global Tax, Legal and Business Advisory service professionals.
___________________________________
Susan M. Gawley Learning Manager U.S. Education and Development Deloitte Services LP
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